Domestic orders placed by 6 p.m. Eastern Time will be packed and shipped the same day, pending verification of billing information and the shipping method selected. International orders and orders containing gift cards, out-of-stock items or refrigerated items will be processed as quickly as possible, but won't necessarily be shipped out the same day.
Excludes all orders placed on major US holidays (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day).
The Vitamin Shoppe has not and will not sell or rent your Personal Information to third parties for their direct marketing purposes. Except as disclosed below, you should never receive solicitaions (i.e. "junk mail") from unaffiliated third parties as a result of shopping or visiting The Vitamin Shoppe.
Privacy & Security Policy
Last Updated September 1, 2012.
I. General Information
II. Personal Information; Changes to Personal Information
Personal Information means any information that may be used to identify an individual, including, but not limited to, first and last name, home or other physical address, telephone number, e-mail address, credit card information.
For some features of the Site, you may be able to submit information about other people. For example, if you wish to e-mail an article from the Site or send information about an interesting product to a friend, you will submit your friend's e-mail address, or if you make a purchase for another person on the Site and want it shipped directly to that person, you may submit the recipient's name, address and certain other contact information. The Vitamin Shoppe will use and store any such information that we collect from you about another person to carry out your request and for our own internal marketing purposes.
III. Aggregate Information
From time to time, The Vitamin Shoppe may collect general, non-personal, statistical information about the use of the Site, such as how many visitors visit a specific page on the Site, how long they stay on that page and which hyperlinks, if any, they "click" on. We collect this information through the use of "cookies" and other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the Site are most popular and to enhance the Site for visitors. We may group this information into aggregate visitor data in order to describe the use of the Site to our existing or potential business partners, sponsors, advertisers or other third parties, or in response to a government request. The Vitamin Shoppe may also group demographic and preferences information and responses to surveys that we collect from visitors into aggregate data for the same purposes. However, please be assured that this aggregate data will not be disclosed together with your Personal Information under these circumstances.
IV. Cookies and Other Tracking Technologies
You may occasionally get cookies from our advertisers or other third parties with links on the Site (as in Section XII). We do not control these cookies. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our Site is accessed, and purchases. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that "serve up" webpages, automatically identify your computer by its IP address. We may link the information we record using tracking technologies to Personal Information we collect at the Site for our own internal marketing and advertising efforts. However, we do not share this Personal Information with third parties. In addition, we may use IP addresses and other tracking technologies to identify a visitor when we feel it is necessary to enforce the Site's policies, to protect the Site, our customers or others, or when we believe in good faith that the law or judicial requires it.
The Site may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology is an invisible graphic on a web page that is programmed to collect non-personally identifiable information and allows us to understand which pages you visit on the Site. These tracer tags are used to help us optimize and tailor the Site for you and other Site visitors and allow us to provide personalized services and advertising content.
V. How We Use and Share Personal InformationHow We May Use Your Information
With respect to the Personal Information we collect, we may retain and use that information for several purposes. For example, we may use your Personal Information in order to process and fulfill any purchases you make on the Site (including any customary follow-up or confirmation communications regarding such purchases), process your catalog requests, enter you into sweepstakes you request, establish an account for you, update your loyalty account, respond to your questions, send e-mails to our mailing list subscribers, or, if you include Personal Information in any content uploaded to our Site, e.g. as part of a product review or a post in a chat room, as part of displaying or distributing such uploaded content or as part of our marketing and promotional activities. We may also use Personal Information to ensure compliance with our policies and applicable law. We may use your Personal Information in combination with any other information (whether personally identifiable or not) that we have collected from you in our stores or that we have otherwise acquired. We may also use the information that you provide as part of an application for employment as part of the application process, but we will not use such information for any other purpose. We use your e-mail address as a customer identifier on the Site. In addition, we may send you periodic communications by e-mail or regular mail, such as news updates, special promotional offers or information on our products or services which may be of interest to you. If you later wish to opt-out of receiving such promotional communications from us at any time, simply follow the instructions in Section VI.With Whom We May Share Your Information
As The Vitamin Shoppe develops, we may buy other businesses or their assets or sell our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that The Vitamin Shoppe or all of its assets are acquired, customer information would be one of the transferred assets.
We may also share your personally identifiable and/or your non-personally identifiable information we collect, including your name, address, email address, and any transactions you conduct on our Site or offline with us with a third-party advertising partner and its service providers in order to deliver you advertising tailored to your interests when you visit certain other websites. Our advertising partner will anonymize the data we provide it so no one else will receive your personally identifiable information. You may opt-out of the tailoring of advertising based on information we collect. To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner by opting out please visit the Network Advertising Initiative by clicking http://www.networkadvertising.org/managing/opt_out.asp
VI. Privacy Preferences/Opt-Out
You can change or update your Personal Information on the Site by accessing your account page.
The Vitamin Shoppe also offers you control over your privacy preferences through a request submitted at our Unsubscribe page, where you can request to not receive promotional materials from us. You may update these preferences at any time. Please allow sufficient time for your preferences to be processed.
If you do not want to receive promotional e-mails from The Vitamin Shoppe, please follow one of the three options below:
1. You may opt-out from receiving promotional e-mail when registering for an account. When providing your account information, simply uncheck the box that asks whether you would like to receive e-mail updates about our new features, services and special offers, and we will not send you any promotional information via e-mail.
2. You may unsubscribe from receiving promotional e-mails of certain types (or a company wide unsubscribe) at any time by using the Unsubscribe page. Click here to unsubscribe now. Please pay careful attention to the various options for unsubscribing from our promotional e-mails. You may have the option to unsubscribe from one or more special interest e-mail lists or unsubscribe from all promotional e-mails from us.
3. When you receive a promotional e-mail from The Vitamin Shoppe, it will contain a link that allows you to stop the delivery of e-mail messages from us. If you decide to use this opt-out link, you will no longer receive special offers, valuable coupons, new product introductions and informational health and wellness newsletters from The Vitamin Shoppe; however, you will continue to receive non-promotional e-mails from us, such as order confirmations.
The Vitamin Shoppe intends to take reasonable steps to protect the Personal Information that you share with us from unauthorized access or disclosure. When you transmit Personal Information to our servers, your information is protected by both a "firewall" (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network) and industry standard SSL (secure socket layer) encryption. Unfortunately, no data transmission over the Internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your Personal Information.
If you create an account on the Site, you may be asked to choose a password for your account, in which case your online account information shall be protected by your password. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account.
Credit card information collected by The Vitamin Shoppe is encrypted through SSL before it is transmitted over the Internet.
VIII. Children's Privacy
This Site is not intended for use by children under the age of 13 and The Vitamin Shoppe does not knowingly collect or use any Personal Information from such children. If you are under the age of 13, do not submit any information to this Site.
X. Third Party Websites
Please note that you may have cookies placed on your computer by third party websites that refer you to the Site. Although we do not share your Personal Information with these third party websites, they may be able to link certain non-personally identifiable information we transfer to them with Personal Information they previously collected from you. Please review the privacy policies of each website you visit to better understand their privacy practices. In addition, The Vitamin Shoppe would like to inform you that anytime you click on links (including advertising banners), which take you to third party websites, you will be subject to the third parties' privacy policies.
While we support the protection of our customer's privacy on the Internet, The Vitamin Shoppe expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties.
This Site is designed for residents of the United States. Visitors who use the Site and reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of the United States, by using our Site, you understand that we will collect certain information from you that you voluntarily submit to us and you consent to the transfer, processing, storage and use of your information to and in the United States.
XII. Contact Us
XIII. Your California Privacy Rights
California Civil Code Section 1798.83 permits customers of The Vitamin Shoppe who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to email@example.com.
©2012 VS Direct Inc. All rights reserved.