When will my order ship?
We make every effort to ship your order the same day if it is placed before 6 p.m. Eastern Time and if all items are in stock. If any items are on backorder, we may hold the order for a few days to wait for the backordered items if they will be back in stock soon.
Where are you shipping my order from?
We are currently operating distribution centers in North Bergen, NJ, Fontana, CA and Ashland, VA. The location from which your order will be fulfilled and shipped depends on a number of factors including geographic proximity to your location as well as stock position for the product(s) that you ordered. Rest assured that no matter which location your order will ship from, we will provide the same level of care and urgency to ensure that your package arrives on time and in one piece.
What shipping carriers do you use?
Your package can ship any of 3 ways:
- UPS (used for most shipments)
- UPS mail innovations (USPS UPS partnership)
Do you refrigerate products during shipping?
Products are kept under a temperature controlled environment in our warehouse facility, but are not kept refrigerated during the course of shipping.
How can I determine the exact shipping cost for international orders?
International Shipping cost can only be obtained at the checkout page. If you do not agree with the cost you may back out your order.
I'm unable to submit an International Order with a different "ship-to" address than my own. What do I do?
In order to ensure the security of your account information, all international orders placed on the web must be sent to the billing address on file with your credit card company
What are your shipping options? How much does each cost, and how long will it take?
All orders shipped within the United States, U.S. Territories (Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands) P.O. Boxes, APO, FPO or DPO addresses are shipped for a flat shipping fee of $5.99. When you place your order on the web, the shipping option will automatically default to the $5.99 (standard) option. If your address qualifies for other shipping options, you will be able to select the option of your choice.
Shipping options that you may qualify for include:
(2-6 Business days) $5.99
(1 Business day) $15.99 (not available to Alaska, Hawaii, and the U.S. Territories*)
(2 Business days) $11.99 (not available to Alaska, Hawaii. U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana islands).
* U.S. Territories include Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands
At this time, all international orders are shipped via UPS and take approximately 7-10 days for delivery. If you would like your order to be shipped via Express Service, please contact our Customer Care Department at 1 (201) 868-5959 (option #3) to determine if this is an option.
Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.
Can customers outside the U.S. order from the website?
Yes. The order and payment methods for international orders are the same as for domestic orders. For more information, please see above, or visit our Rates and Policies page.
Will you notify me when my order has been shipped?
You will first receive an email confirming your order, and then another email notifying you when your order has been shipped.
Can I ship to an address other than my own?
Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.