How does Pick Up in Store work?
While on a product details page or in your shopping cart, select Pick Up in Store and proceed to checkout. Once your order has been placed, we will update you on the status of your order via email. Please wait until you have received your “Ready for Pick Up” email before going to the store, as you will not be able to pick up your item(s) sooner.
For easy Pickup at your store, please bring a valid photo ID (i.e., a state ID, driver license, military ID) and your email confirmation or your order confirmation number. A signature will be required upon pick up.
Orders placed within two hours of store closing might not be available on the same day. Pickups are available during normal store hours.
What do I need to bring to the store in order to pick up my order(s)?
Please bring a valid photo ID (i.e., a state ID, driver license, military ID) and your email confirmation or your order confirmation number. A signature will be required upon pick up.
What should I do when I get to the store?
Any Vitamin Shoppe Health Enthusiast (employee) can assist you in picking up your order.
How long do I have to pick up my order?
Your item(s) will remain available for 10 days from the time you receive your Ready for Pick Up email. If after 10 days your order has not been picked up, your order will be cancelled and your original method of payment will not be charged.
Do I have to pay for shipping for store pickup orders?
No, Pick Up in Store orders always include free shipping.
Can I change the store I would like to pick up my order at once I’ve selected it?
Before your order has been placed, you can change your store in your shopping cart. However, once the order has been placed no modifications can be made. To change or cancel a store pick up order, call us at 1(888) 696-9510.
Can I have items shipped to the store?
Yes, if items are not immediately available for pick up, it will be delivered to your local store for free. Delivery estimates will be displayed in your cart. We’ll send you an e-mail when your items are ready for pick up.
Can I select the Pick Up in store option while shopping on a mobile device?
Yes, both our desktop and mobile site allow for you to Pick Up in Store.
How will I know when my order is ready to be picked up?
You will receive a “Ready for Pick Up” email. Please do not go to the store before receiving this email, as you will not be able to pick up your item(s) sooner.
Can I select multiple pickup stores in one order?
For now, you can only select one pickup store per order. If you wish to pick up in multiple stores, simply place additional orders and chose a different store per order.
When will my order be ready?
In most cases, your order should be ready in roughly 2 hours. Orders placed within two hours of store closing might not be available same day Please do not go to the store before receiving a “Ready for Pick Up” email, as you will not be able to pick up your item(s) sooner.
What are the payment types accepted for store pick up?
We currently accept PayPal as well as the following credit or debit cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DINER’S CLUB and JCB.
Do I pay online or in the store?
You will pay online and to complete the transaction, you will sign upon pickup in the store.
How will I know what items can be purchased using store pick up?
You can view the product availability on the product detail page.
How will I receive my receipt?
You will receive your receipt upon order pick up at the store.
What if something is missing in my Pick Up in Store order?
After you have arrived at the store for pick up and have validated your order, if there are any missing items, a Health Enthusiast will complete the order and process the return for the missing item. If the item is in stock, a health enthusiast will assist you in locating the item in the store or placing another order.
For any questions on missing or damaged items, please contact Customer Care using our Feedback Form.
What happens if the price in the store is less than what I purchased online?
The store will complete the transaction and perform a refund or exchange to honor the lower price.
Can I order refrigerated items?
Unfortunately, we do not ship refrigerated products online. Visit our stores for a wide selection of refrigerated items.
If I have a problem with my order after pickup, whom can I contact?
Return to the store with the pick up receipt for a refund or an exchange. If you are unable to return to the store, contact Customer Care using our Feedback Form.
What if I have a problem with my order or want to add a product to my order after it has already been placed?
Please contact Customer Care at 1 (888) 696-9510.
Can I cancel my order?
Yes. Please contact Customer Care using our Feedback Form.
Can I return my order?
Yes, you can return any order by contacting Customer Care by using our Feedback Form, returning to any store with your pick up receipt. For more information see Return Policy.
What if I decide I don't want an item when I pick up my order?
The store will complete the transaction and then perform a refund for the item that is no longer wanted.
Can I place a Pick Up in Store order over the phone?
Yes. Please call Customer Care at 1 (888) 696-9510.