Healthy Awards FAQ
What is the Healthy Awards Program and how does it work?
The Healthy Awards Club is the frequent shopper rewards program offered by the Vitamin Shoppe. As a member, you'll earn 1 point for every dollar you spend with us (excluding sales tax, shipping & handling, and purchase of Vitamin Shoppe gift cards and purchases made when redeeming Healthy Awards certificates up to the value of the certificate). The Vitamin Shoppe automatically tracks your points and adds them up at the end of every quarter. If you've earned enough points, you'll receive a Healthy Awards Certificate, which you can redeem for free merchandise.
How do I earn Healthy Awards Points?
Once you're a Healthy Awards Club member, you automatically earn 1 point for every dollar you spend with us (excluding sales tax, shipping & handling, and purchase of Vitamin Shoppe gift cards and purchases made when redeeming Healthy Awards certificates up to the value of the certificate). We'll keep track of your points for you, adding to your total when you make a purchase, and adjusting your points balance to reflect refunds or credits. It's easy — all you need to do is keep shopping with us and watch your points total grow. You'll earn $5 in awards quarterly for every 100 points.
Why are you changing the Healthy Awards Program?
We have received feedback from our customers that they would like to receive multiple periods of awards redemption throughout the year. This new Healthy Awards program will allow you to earn and redeem your Healthy Awards points once a quarter versus just once per year!
So I earn points quarterly? What does that mean?
There are 4 quarters throughout the calendar year which will correspond with the accrual of your Healthy Awards points. The first quarter is January 1st through March 31st. The second quarter is April 1st through June 30th. The third quarter is July 1st through September 30th. The fourth quarter is October 1st through December 31st. You'll earn $5 in awards quarterly for every 100 points. For example, earn 100 points and receive an award for $5 in merchandise, earn 200 points and receive an award for $10 in merchandise, earn 300 points and receive an award for $15 in merchandise.
How long do I have to redeem my Award Certificate?
You'll have at least 60 days from the time of issue to redeem your reward. The exact expiration date will be reflected on your award certificate.
I shop at vitaminshoppe.com and in other Vitamin Shoppe stores when I travel. Will those purchases count towards my awards?
Yes. All purchases you make both in-store at the Vitamin Shoppe and online at vitaminshoppe.com will accrue points towards your quarterly awards certificate.
Where can I redeem my awards?
You can redeem your certificates in any of our Vitamin Shoppe retail stores or online at vitaminshoppe.com.
How do I redeem Healthy Awards Points?
We automatically track your points every quarter. At the end of the quarter, we’ll total up your points and if you qualify for a Healthy Award, we’ll send your Award Certificate to redeem for free merchandise within 60 days:
- You may redeem your Award Certificate for any single purchase in any of our Vitamin Shoppe retail stores or online at vitaminshoppe.com.
My account page shows me with the old program still. What's the deal?
If it appears that your old program details are still active that’s because we’re in the process of updating your account to reflect your new quarterly program information. While that's in the works, please note that your points balance will continue to show your up-to-date account balance. Please go to feedback form with any questions.
My points balance seems incorrect when I check my total on VitaminShoppe.com.
What should I do?
Please allow 48 hours for recent purchases to appear. For questions about your points balance, please contact us via our Feedback Form
How will the new program affect my award from 2015?
It won’t. Your 2015 award was based on your activity between 1/1/15 and 12/31/15. 2015 awards are issued January 2016 and must be redeemed by March 31, 2016.
How do the quarters work in the quarterly program and how long will I have to redeem my award?
Jan 1 - Mar 31
Apr 1 - Jun 30
Jul 1 - Sept 30
Oct 1 - Dec 31
Can I give my points or certificate to someone else?
No. Healthy Awards points and certificates are not transferable.
Will the web site reflect the points that I have earned shopping via the web? At retail stores?
Yes. Website, Phone, and Retail purchases will be included in your online point total. Please allow 48 hours for recent purchases to appear.
Do I earn points for ordering from the vitamin shoppe store at Amazon.com, Sears.com, Walmart.com, eBay.com, and Jet.com?
Can I redeem my award certificate at any other website or retailer?
No. You can redeem your Award Certificate at VitaminShoppe.com or at any of our retail store locations.
Do I earn points when I purchase gift cards?
No. However, the person to whom you give the gift card will earn points when they use it.
What if the Healthy Awards number displayed doesn't match the one on my Healthy Awards Card?
If a different number appears upon login, don't worry. This means that our database recognizes you as having multiple accounts, or that you've asked us for a replacement Healthy Awards card at one point. The number displayed is the main number and the accounts have already been combined to ensure you receive all your Healthy Awards Points.
Do I earn points when I use my Healthy Awards certificate?
No. Healthy Awards certificates can only be earned from actual dollars spent. For example, if you make a $10 purchase with a $5 certificate, you earn 5 Healthy Awards points.
I want to give my feedback. How do I do so?
Go to feedback form
So I earn points quarterly? What
does that mean?
There are 4 quarters throughout the calendar year which will correspond with the accrual of your Healthy Awards points. The first quarter is January 1st through March 31st. The second quarter is April 1st through June 30th. The third quarter is July 1st through September 30th. The fourth quarter is October 1st through December 31st.