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Reorder products. See your order history.
FREE SHIPPING on orders of $35 or more.

How to get FREE Shipping:
1. Place your online order of $35 or more*
2. Ship to an address within the United States (including U.S. territories)
3. Your shipment should arrive within 2-6 business days from your order

* Your total purchase must reach the designated amount after any discounts are applied and prior to the costs of shipping and tax.
Order by 6, We'll Ship the Same Day

Domestic orders placed Monday - Friday by 6 p.m. Eastern Time will be packed and shipped the same day, pending verification of billing information and the shipping method selected. International orders and orders containing gift cards, out-of-stock items or refrigerated items will be processed as quickly as possible, but won't necessarily be shipped out the same day.

Excludes all orders placed on major US holidays (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day).

Home > Help > Frequently Asked Questions

 
Frequently Asked Questions





Privacy and Security
  1. What is your privacy policy?
  2. Is my credit card information kept secure?
  3. I don't wish to give my credit card information online. Are there other ways to order?


Products
  1. Which product is right for me?
  2. Where are your products manufactured?
  3. How can I view the Supplement Facts for an item?
  4. I have the catalog item number of the product I'd like to purchase. How do I order it?
  5. How do I find information about a product?
  6. A product I wish to buy is out of stock. Can I still order it?
  7. A product I wish to buy has been discontinued. What can I do?


Order status
  1. How can I find out the status of my order?
  2. My order is listed on UPS.com as "Billing Information Received" what does that mean?
  3. Will I be notified when my backordered item will be available or if the expected ship date changes?
  4. I'm missing an item from my order. What do I do?
  5. When will my order ship?
  6. My order needed verification; will it ship today?
  7. Will my international order ship the same day?
  8. My order has a backordered item or a gift card; will it ship today?


Pricing
  1. What is your price matching policy?
  2. When do the promotions and prices on the website change?
  3. Are the website prices the same as the stores and the catalog?
  4. How does the Buy One Get One Half Off Promotion work?


Accounts
  1. Do I need to set up an account to shop on the website?
  2. I have changed my address, email address and/or credit card. How do I change my account information?
  3. I've forgotten the password for my account. What should I do?
  4. How do I "Sign out" of my account?


Ordering and Payment
  1. How do I place an order?
  2. How do I use the Quick Reorder Feature?
  3. If the status of my order is "Open" what does that mean?
  4. Can I make changes to my order after I have submitted it?
  5. Can I cancel my order once it has been submitted?
  6. When am I charged for the items that I order?
  7. I order the same products each time. Can I be set up to receive them automatically?
  8. Can I view orders I've placed in the past?
  9. Will you notify me if there are problems with my order?
  10. What forms of payment do you accept?
  11. Do I need to pay sales tax with my order?
  12. If one or more of my items are on backorder, when will I receive my order?
  13. How do I redeem my settlement voucher?


Shipping
  1. When will my order ship?
  2. Where are you shipping my order from?
  3. What shipping carriers do you use?
  4. Do you refrigerate products during shipping?
  5. How can I determine the exact shipping cost for international orders?
  6. I'm unable to submit an International Order with a different "ship-to" address than my own. What do I do?
  7. What are your shipping options? How much does each cost, and how long will it take?
  8. Can customers outside the U.S. order from the website?
  9. Will you notify me when my order has been shipped?
  10. Can I ship to an address other than my own?


Return Policy
  1. What is your return policy?
  2. What is your return address?
  3. What should I do if my items arrive damaged or defective?
  4. What should I do if I received the wrong item?
  5. Can I return products I ordered through the web or catalog to a retail store?
  6. Can I return a purchase I made at a retail store to the warehouse?
  7. How will returns be processed for purchases made with Healthy Awards Certificates?


Coupons, Promotions, Gift Cards and Gift Certificates
  1. How do I get coupons from the Vitamin Shoppe?
  2. Do you sell gift cards?
  3. My coupon is not working. What do I do?
  4. How do I redeem Coupons, Gift Cards and/or Gift Certificates on the website?
  5. How do I acquire/redeem Healthy Awards Club points on the website?
  6. How do I redeem my settlement voucher on the website?


Healthy Awards Club
  1. What is the Healthy Awards Program and how does it work?
  2. How do I earn Healthy Awards Points?
  3. How do I redeem Healthy Awards Points?
  4. Why don't I see all my points when I check my total on VitaminShoppe.com?
  5. Can I give my points or certificate to someone else?
  6. Will the web site reflect the points that I have earned shopping via the web? At retail stores?
  7. Do I earn points for purchased made at Amazon.com?
  8. Can I redeem my award certificate at Amazon.com?
  9. How do I get a replacement Healthy Awards member card?
  10. How long do I have to redeem my Award Certificate?
  11. Do I earn points when I purchase gift cards?
  12. What if the Healthy Awards number displayed doesn't match the one on my Healthy Awards Card?
  13. Do I earn points when I use my Healthy Awards certificate?


Amazon.com
  1. Can I use Vitamin Shoppe coupons on Amazon.com?
  2. Can I make changes to an order that I placed on Amazon.com after I submit it?
  3. Do I earn Healthy Awards points for Amazon.com orders?


Customer Care
  1. How do I contact Customer Care?


Privacy and Security

What is your privacy policy?

We care about the privacy of our customers. Please read our entire Privacy and Security Policy.

Is my credit card information kept secure?

We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information. Please read about credit card security to learn other ways to make your shopping experience more secure.

I don't wish to give my credit card information online. Are there other ways to order?

At The Vitamin Shoppe, you can shop any way you want. If you don't wish to shop online, you may order by phone, fax or mail. To order by phone, call toll-free: 1-866-293-3367. By fax, just print out your completed shopping cart and checkout pages and fax to: 1-800-852-7153. By mail, print out your completed shopping cart and checkout pages and send to:

Internet Customer Care Dept.
The Vitamin Shoppe
2101 91st Street
North Bergen, NJ 07047

Remember, you can always shop at one of our Vitamin Shoppe stores, too. We have over 400 locations nationwide, with new stores opening almost every month. To find a store near you, click here.




Products

Which product is right for me?

You may start your research using our healthnotes section. Please check with health care professional for guidance.

Where are your items manufactured?

All of the Vitamin Shoppe Brand items are manufactured in the United States. The ingredients for our items come from many different countries throughout the world. For all other brands please check with the manufacturer directly.

How can I view the Supplement Facts for an item?

Most of the products on our website have detailed supplement facts available. Click on the Supplement Facts tab under the product image on the product page to view. If supplement facts are insufficient, please contact the manufacturer for more information.

I have the catalog item number of the product I'd like to purchase. How do I order it?


Click on "Order by Item #," which you will find directly under the "Browse" headline on the upper left-hand side of every page. You'll be linked to a page where you can put in the catalog numbers of the products you want to buy. The rest of the checkout procedure is the same.

How do I find information about a product?

There are several ways to find information about the 20,000 products included in our value-packed website:
  • Use our Health Information Guides: Click on the "Articles, Recipes & Tools" on the Vitamins, Supplements, Herbs And More tab to access our Health Guides resource. Here, you'll find a wealth of information about vitamins, nutritional supplements, herbal remedies and homeopathic options, as well as extensive research on a variety of health conditions and concerns.
  • Use our search engine: Located at the top right corner of each page, our search engine is specially designed to let you filter or narrow down your searches based on a variety of criteria. You can search by brand, product type or any keyword you choose.
  • Click on our quick links: Located directly under the "Browse" headline on the upper left hand portion of your screen, our quick links help you find what you need in a flash. Check out great features like our monthly brand listing, shopper favorites, hot new products, product of the month and more.
  • Browse and learn: Click on the "Product Information" link when you're researching a particular item to view detailed nutrition and ingredient information.

Still need help? Please contact us.

A product I wish to buy is out of stock. Can I still order it?

  • For shipments in the continental United States: If an item is backordered, we will ship the balance of your order immediately and send your backordered item when it becomes available at no additional shipping charge.
  • For shipments elsewhere outside of the United States : If an item is backordered, we will give you the option of holding your shipment until it is complete or eliminating the backordered product from your order.

A product I wish to buy has been discontinued. What can I do?

We’re sorry, but we are not able to order products that have been discontinued. You may try contacting the product manufacturer directly.



Order Status

How can I find out the status of my order?

  1. Ensure you have received a shipping confirmation email and locate tracking number.
  2. If tracking number starts 1Z088 track via www.ups.com
  3. If tracking number starts 9 track via www.usps.com (tracking info may be limited)
  4. If the first seven digits of your tracking number starts with your order number (order# WO4458883) - 445488300128803 track via www.upsmailinnovations.com (tracking info may be limited)


My order is listed on UPS.com as "Billing Information Received" what does that mean?

  1. "Billing Information Received" on your tracking indicates that your order has shipped from our warehouse and is in the possession of the carrier. If Billing Information Received is displayed (typically during weekends and holidays) the carrier will process your order on the next business day. We suggest tracking your order the following business day to get detailed information.


Will I be notified when my backordered item will be available or if the expected ship date changes?

  1. If one of our items is on backorder we will notify you via postcard once it has been on backorder more than 30 days. If the item reaches 60 day period a second post card is sent informing you that the order for the item has been canceled.


I'm missing an item from my order. What do I do?

If an item has is missing from your order please
  1. Check your invoice to ensure that missing item is not on backorder.
  2. Check your email confirmation for possible multiple tracking numbers.(order may have been sent in multiple packages)


When will my order ship?

  1. Domestic orders placed by 6 p.m. Eastern Time will be packed and shipped the same day, pending verification of billing information and the shipping method selected.

    International orders and orders containing gift cards, out-of-stock items or refrigerated items will be processed as quickly as possible, but cannot be shipped out the same day. In addition, orders that specify Super-Saver Shipping typically do not ship out the same day.


My order needed verification; will it ship today?

  1. If your order is held for verification purposes (most commonly billing or address verification) it will ship as soon as we can resolve the issue. This often involves getting clearance from banks or additional information from you.


Will my international order ship the same day?

  1. Unfortunately no. International orders (orders originating from outside the 50 United States) require verification processes that take longer than domestic orders. This processing time varies by country and by product ordered. We ship these orders out as soon as we can, case by case.


My order has a backordered item or a gift card; will it ship today?

  1. Unfortunately no. Orders that contain a gift card or an item that is out-of-stock require more time to process. Gift cards typically require a day or two and backordered items will be delayed for as long as it takes for us to get a new shipment of the product.




Pricing

What is your price matching policy?

  1. The Vitamin Shoppe offers competitive prices for all of our items. We do not price match competitor website prices or promotions.


When do the promotions and prices on the website change?

  1. Prices on our website can be updated at any time and may change for weekly and monthly specials.


Are the website prices the same as the stores and the catalog?

  1. All online offers and prices are valid for online purchases only, and may be different from those in the catalog and in our retail stores.


How does the Buy One Get One Half Off Promotion work?

  1. Mix and match any items from the Vitamin Shoppe Family of quality products including Vitamin Shoppe Brand, BodyTech, M.D. Select, VS Organics, BodyCare, and VSB Basics. The discount is taken on the second item of equal or lesser value. Sale Prices end September 30th, 2011.




  2. Accounts

    Do I need to set up an account to shop on the website?

    If you want to purchase products online you must set up an account. However, you don't need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.

    I have changed my address, email address and/or credit card. How do I change my account information?

    Click on the "My Account" option at the very top of the home page. Log in using your current email address and password. You'll then be able to change your account information, including credit card, billing and/or shipping address, email address and password. You can also access our Quick Reorder feature, view your order history and check your Healthy Awards' points balance.

    I've forgotten the password for my account. What should I do?

    Click on the "My Account" option at the very top of the home page. Scroll down to the "Forgot Your Password" section and follow the directions for receiving a new password instantly via email. Still have questions? Please contact us.


    Go to Feedback Form


    How do I "Sign out" of my account?

    If you are using a public computer, you will want to log off, or "Sign out" of your account, before you leave the computer. You'll be able to tell if you are signed in by the options you see in the right-hand column of help:

    • If you are signed in: Your account name and a "Sign out" link will apppear below the header in the upper right hand corner of our help page and the same place on the "my account" page. You can click the "Sign out" link at any time to exit your account.
    • If you are not signed in: The "Sign out" link will not be available.




    Ordering and Payment

    How do I place an order?

      To place an order using your shopping cart, follow these simple steps:
    1. Add items to your cart by clicking the Add to Cart button displayed along with the product description.
    2. When you have added all of the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using.
    3. Enter your billing, shipping and payment information as directed.
    4. Confirm your order by clicking the SUBMIT ORDER button located at the bottom of the confirmation page.

    How do I use the Quick Reorder Feature?

      Using Quick Reorder.
    1. Sign in to your account by clicking on Quick Reorder.
    2. To select items from your entire list of past purchases, click View All Products Ordered.
    3. From your purchase list, select those items you would like to repurchase.
    4. Enter a quantity for each selected item.
    5. Proceed to checkout.

    If the status of my order is "Open" what does that mean?

    1. An order in open status is an order that is being processed but hasn't shipped yet.

    Can I make changes to my order after I have submitted it?

    1. We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been submitted.

    Can I cancel my order once it has been submitted?

    1. We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to cancel orders once the order has been submitted.

    When am I charged for the items that I ordered?

    1. Your credit card is charged once your order is shipped from our warehouse. If you have a backorder item on your order your credit or debit card will receive an authorization for the full amount of the order including the backorder item. However, you are only charged once an item(s) ship from our warehouse.

    I order the same products each time. Can I be set up to receive them automatically?

    1. We currently do not have a system in place to process orders automatically, however you can utilize our quick reorder function. For details on Quick Reorder click HERE.

    Can I view orders I've placed in the past?

    Yes. Click on the "My Account" option at the very top of the home page. Log in using your email address and password. You'll then be able to view your order history.

    Will you notify me if there are problems with my order?

    We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.

    What forms of payment do you accept?

    We accept the following credit cards:
    Visa
    MasterCard
    American Express
    Discover|Novus
    Diners Club
    JCB
    PayPal

    Vitamin Shoppe Gift Cards
    Vitamin Shoppe Gift Certificates
    Healthy Awards

    We also accept checks or money orders, if you prefer to mail in your order form.

    Do I need to pay sales tax with my order?

    Residents in some states must pay applicable sales tax for certain types of products. To see if your order will be charged sales tax, please click here; or refer to your local sales tax rate as applicable.

    If one or more of my items are on backorder, when will I receive my order?

    1. If any items are on backorder, we may hold the order for a few days to wait for the backordered items if they will be back in stock soon. If we don't expect the backordered item back in stock within a few days, we will ship the rest of your order as scheduled.

    How do I redeem my settlement voucher on the website?

  3. During the checkout process, you will be able to enter settlement voucher information when you enter your payment information. For complete details, please visit our Help sections on Settlement Voucher.



Shipping

When will my order ship?

  • We make every effort to ship your order the same day if it is placed before 6 p.m. Eastern Time and if all items are in stock. If any items are on backorder, we may hold the order for a few days to wait for the backordered items if they will be back in stock soon.

Where are you shipping my order from?

  • All packages are fulfilled and sent from our North Bergen, NJ facility.

What shipping carriers do you use?

 Your package can ship any of 3 ways:
  • UPS (used for most shipments)
  • USPS
  • UPS mail innovations (USPS UPS partnership)

Do you refrigerate products during shipping?

  • Products are kept under a temperature controlled environment in our warehouse facility, but are not kept refrigerated during the course of shipping.

How can I determine the exact shipping cost for international orders?

  • International Shipping cost can only be obtained at the checkout page. If you do not agree with the cost you may back out your order.

I'm unable to submit an International Order with a different "ship-to" address than my own. What do I do?

  • In order to ensure the security of your account information, all international orders placed on the web must be sent to the billing address on file with your credit card company

What are your shipping options? How much does each cost, and how long will it take?

All orders shipped within the United States, U.S. Territories (Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands) P.O. Boxes, APO, FPO or DPO addresses are shipped for a flat shipping fee of $5.99. When you place your order on the web, the shipping option will automatically default to the $5.99 (standard) option. If your address qualifies for other shipping options, you will be able to select the option of your choice. Shipping options that you may qualify for include:
  • Standard (2-6 Business days) $5.99
  • Next Day (1 Business day) $15.99 (not available to Alaska, Hawaii, and the U.S. Territories*)
  • Second Day (2 Business days) $11.99 (not available to Alaska, Hawaii. U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana islands).

*U.S. Territories include Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands

At this time, all international orders are shipped via UPS and take approximately 7-10 days for delivery. If you would like your order to be shipped via Express Service, please contact our Customer Care Department at 1-201-868-5959 (option #3) to determine if this is an option.

Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.

Can customers outside the U.S. order from the website?

Yes. The order and payment methods for international orders are the same as for domestic orders. For more information, please see above, or visit our Rates and Policies page.

Will you notify me when my order has been shipped?

You will first receive an email confirming your order, and then another email notifying you when your order has been shipped.

Can I ship to an address other than my own?

Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.



Return Policy

What is your return policy?

You may return any item purchased from The Vitamin Shoppe for any reason within thirty (30) days of purchase. For online and catalog orders, the product ship date is the date of purchase. You will receive a full refund for unopened items in the original form of payment and a merchandise credit for opened items. You may bring returns in person to any of our retail stores or you may mail the product and receipt to:

The Vitamin Shoppe
Attention: Returns Department
2101 91st Street
North Bergen, NJ 07047

Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. The Vitamin Shoppe reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

What is your return address for catalog or website orders?

The Vitamin Shoppe
Attn: Returns Department
2101 91st Street
North Bergen, NJ 07047

What should I do if my items arrive damaged or defective?

We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at customercare@vitaminshoppe.com or call us at 1-800-223-1216. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.

What should I do if I received the wrong item?

If you received the wrong product, flavor, size or color, simply e-mail us at customercare@vitaminshoppe.com or call us at 1-800-223-1216. Give us your name, order number and the item that was not correct and what item you should have received. We will check into this immediately, arrange for the missing product to be returned to us, and send out the correct product right away! You will receive the correct one before you know it.

Can I return products I ordered through the web or catalog to a retail store?

Yes. You can return a product purchased via catalog or web to a retail store for exchange or return. You must however, bring the credit or debit card you used to make the purchase to receive a credit if applicable. See the returns section for more details.

Please note Amazon purchases can not be returned or exchanged at retail stores since Amazon restricts credit card information. Amazon purchased must be returned to:
Attention: RETURNS DEPARMENT
2101 91st. St. North Bergen NJ, 07087

Can I return a purchase I made at a retail store to the warehouse?

No. Currently, retail returns are only accepted at retail locations

How will returns be processed for purchases made with Healthy Awards Certificates?

If a return is made that was partially paid with a Healthy Awards certificate the return is processed so that certificate is credited first. The remaining credit difference will go back to original form of tender.



Coupons, Promotions, Gift Cards and Gift Certificates

How do I get coupons from the Vitamin Shoppe?

You may provide us with your email address HERE to make sure we have your information for upcoming promotions.

Do you sell gift cards?

Yes. We sell gift cards of various denominations. Click HERE to see our gift cards section.

My coupon is not working. What do I do?

  • Make sure you have met the minimum purchase requirement stated on the coupon.
  • Check that the coupon is not expired
  • Make sure that your coupon is being used in the correct channel: web, catalog, store.

How do I redeem Coupons, Gift Cards and/or Gift Certificates on the website?

During the checkout process, you will be able to enter your coupon, gift card and/or gift certificate information when you enter your payment information. For complete details, please visit our Help sections on Coupons , Gift Cards and/or Gift Certificates.

How do I acquire/redeem Healthy Awards Club points on the website?

Every time you make a purchase on our site, you automatically earn one Healthy Awards point for each dollar you spend (excluding shipping, handling and tax). We keep track of your points, which accumulate throughout the year. At the end of each calendar year, your points are totaled. If you've earned enough points to qualify for an award, we'll send you an exclusive Awards Certificate, which may be used as credit towards a future single purchase.

Awards Certificates expire March 31 of the year after they are issued.

To redeem your Awards Certificate online, simply enter the certificate information during the checkout process when you enter payment information. For complete details, please visit our Help section on Healthy Awards Certificates.

For more information, please read about our Healthy Awards Club.

How do I redeem my settlement voucher on the website?
During the checkout process, you will be able to enter settlement voucher information when you enter your payment information. For complete details, please visit our Help sections on Settlement Voucher.



Healthy Awards Club

What is the Healthy Awards Club and how does it work?

The Healthy Awards Club is The Vitamin Shoppe’s frequent shopper rewards program. As a member, you’ll earn 1 point for every dollar you spend with us (excluding sales tax, shipping & handling, and purchase of Vitamin Shoppe gift cards and purchases made when redeeming Healthy Awards certificates up to the value of the certificate). When you shop with us online, your enrollment in the Healthy Awards Club is automatic, and you’ll start earning points right away. You can also enroll at our retail stores – just ask a Health Enthusiast for details. The Vitamin Shoppe automatically tracks your points and adds them up at the end of the year. If you’ve earned enough points, you’ll receive a Healthy Awards Certificate, which you can cash in for free merchandise.


How do I earn Healthy Awards Points?

Once you’re a Healthy Awards Club member, you automatically earn 1 point for every dollar you spend with us (excluding sales tax, shipping & handling, and purchase of Vitamin Shoppe gift cards and purchases made when redeeming Healthy Awards certificates up to the value of the certificate). We’ll keep track of your points for you, adding to your total when you make a purchase, and adjusting your points balance to reflect refunds or credits. It’s easy – all you need to do is keeping shopping with us and watch your points total grow. The more points you earn, the larger your Healthy Award will be (see chart)

Healthy Awards Points Chart:

How do I redeem Healthy Awards Points?

We automatically track your points over the course of the year. At the end of the year, we’ll total up your points, and if you qualify for a Healthy Award, we’ll send your Award Certificate to you after January 15 of the New Year. Once you receive it, you have until March 31 of that year to cash in your Award Certificate for free merchandise.

Please note the following restrictions when redeeming your Award Certificate:

  • You may redeem your Award Certificate for any single purchase, online, at one of our stores, or through our catalog. Your credit cannot be applied to toward the cost of shipping or tax.
  • Points cannot be redeemed for cash, cash equivalent, gift cards or gift certificates, or be applied to account balances.
  • You may only redeem your points after you have received your Award Certificate. Your certificate remains valid until March 31 of the year during which it was issued.
  • Points are not transferable, and cannot be accumulated from year to year.

My points balance seems incorrect when I check my total on VitaminShoppe.com. What should I do?

Please allow 48 hours for recent purchases to appear. For questions about your points balance, please contact us via our Feedback Form.


Can I give my points or certificate to someone else?

No. Healthy Awards points and certificates are not transferrable.


Will the web site reflect the points that I have earned shopping via the web? At retail stores?

Yes. Website, Catalog, and Retail purchases will be included in your online point total. Please allow 48hrs for recent purchases to appear.


Do I earn points for Vitamin Shoppe products I purchase at Amazon.com?

Yes.


Can I redeem my award certificate at Amazon.com?

No. You can redeem your Award Certificate at VitaminShoppe.com, via our catalog, or at any of our retail store locations.


How do I get a replacement Healthy Awards card?

Click here to request your card via email. You can also call 1-800-223-1216 and choose option #2. Please be sure to provide your complete name and address. Cards are sent out at the beginning of each calendar month and may take up to 6 weeks to arrive.


How long do I have to redeem my Award Certificate?

You will receive your Award Certificate after January 15, and you will have until March 31 of that year to redeem.


Do I earn points when I purchase gift cards?

No. However the person to whom you give the gift card will earn points when they use it.


What if the Healthy Awards number displayed doesn't match the one on my Healthy Awards Card?

If a different number appears upon login, don't worry. This means that our database recognizes you as having multiple accounts, or that you've asked us for a replacement Healthy Awards card at one point. The number displayed is the main number and the accounts have already been combined to ensure you receive all your Healthy Awards Points.


Do I earn points when I use my Healthy Awards certificate?

No. Healthy Awards certificates can only be earned from actual dollars spent. For example: if you make a $10 purchase with a $5 certificate, you earn 5 Healthy Awards points.





Amazon.com

Can I use Vitamin Shoppe coupons on Amazon.com?

No. Vitamin Shoppe coupons can only be used on the www.vitaminshoppe.com website.

Can I make changes to an order that I placed on Amazon.com after I submit it?

No changes can be made to Amazon order once it has been submitted.

Do I earn Healthy Awards points for Amazon.com orders?

Yes. Healthy awards are earned when shopping Vitamin Shoppe via amazon.com.
To redeem the voucher your order must be placed through www.vitaminshoppe.com or by calling 1-866-293-3367.





Customer Support

1. How do I contact Customer Support?

  • To submit a question or comment to us online, just click the button below. Once you have entered your question or comment in the fields provided, click Submit to send it to us.

    Go to Feedback Form

  • For product inquiries or additional questions, customers within the United States may call 1-866-293-3367 - Monday through Friday from 9:00 AM ET to 8:00 PM ET. If outside of the United States, please call (201) 868-5959.

  • Customers within the United States may fax us 24-hours a day, seven days a week via 1-800-852-7153. Outside of the United States, please fax us via 201-624-3865.

  • or, write to us at:
    The Vitamin Shoppe
    Customer Care Department
    2101 91st Street
    North Bergen, NJ 07047
 
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