Do you offer Curbside Pickup?
We DO offer safe Curbside Pickup! It’s easy. Just order online and choose “Pick Up
In-Store” at checkout. We’ll let you know when it’s ready. Call when you get here
(the store phone number will be included in your ready-for-pickup email) and we can
put it right in your trunk. Curbside Pickup is available at all stores until 6 PM.
After 6 PM, you can still pick-up inside the store until closing time.
How does Pick Up in Store work?
While on a product details page or in your shopping cart,
select Pick Up in Store and proceed to checkout. Once your order has been
placed, we will update you on the status of your order via email. Please wait
until you have received your “Ready for Pick Up” email before going to the
store, as you will not be able to pick up your item(s) sooner.
For easy Pickup at your store, please bring a valid photo ID (i.e., a state ID,
driver license, military ID) and your email confirmation or your order
confirmation number. A signature will be required upon pick up.
Orders placed within two hours of store closing might not be available on the
same day. Pickups are available during normal store hours.
What do I need to bring to the store in
order to pick up my order(s)?
Please bring a valid photo ID (i.e., a state ID, driver
license, military ID) and your email confirmation or your order confirmation
What should I do when I get to the store?
Any Vitamin Shoppe Health Enthusiast (employee) can assist
you in picking up your order.
How long do I have to pick up my order?
Your item(s) will remain available for 5 days from the time
you receive your Ready for Pick Up email. If after 5 days your order has not
been picked up, your order will be cancelled and your original method of payment
will not be charged.
Do I have to pay for shipping for store
No, Pick Up in Store orders always include free shipping.
Can I change the store I would like to
pick up my order at once I’ve selected it?
Before your order has been placed, you can change your store
in your shopping cart. However, once the order has been placed no modifications
can be made. To change or cancel a store pick up order, call us at 1(888)
Can I have items shipped to the store?
Yes, when you place your order, just choose the Pick Up
In-Store delivery option. If items aren’t currently in stock, we’ll deliver them
to your local store for free and send you an email when your order is ready for
Can I select the Pick Up in store option
while shopping on a mobile device?
Absolutely. You can select ANY of our delivery options
including Pick Up In-Store using a mobile device either on vitaminshoppe.com, or
through our app. It’s available in the Apple Store or Google Play
How will I know when my order is ready to
be picked up?
You will receive a “Ready for Pick Up” email. Please do not
go to the store before receiving this email, as you will not be able to pick up
your item(s) sooner.
Can I select multiple pickup stores in
For now, you can only select one pickup store per order. If
you wish to pick up in multiple stores, simply place additional orders and chose
a different store per order.
When will my order be ready?
Orders are ready within 4 hours. Orders placed within two
hours of store closing may not be available until the next day.
What are the payment types accepted for
store pick up?
We currently accept PayPal as well as the following credit
or debit cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DINER’S CLUB and
Do I pay online or in the store?
You will pay online and to complete the transaction, you
will sign upon pickup in the store.
How will I know what items can be
purchased using store pick up?
You can view the product availability on the product detail
How will I receive my receipt?
You will receive your receipt upon order pick up at the
What if something is missing in my Pick
Up in Store order?
After you have arrived at the store for pick up and have
validated your order, if there are any missing items, a Health Enthusiast will
complete the order and process the return for the missing item. If the item is
in stock, a health enthusiast will assist you in locating the item in the store
or placing another order.
For any questions on missing or damaged items, please contact Customer Care using
What happens if the price in the store is
less than what I purchased online?
The store will complete the transaction and perform a refund
or exchange to honor the lower price.
Can I order refrigerated items?
Yes! Now, for the first time ever, when you Buy Online and
Pick Up In-Store, you can order refrigerated products, like chilled probiotics,
fish oil, and flax seed oil.
If I have a problem with my order after
pickup, whom can I contact?
Return to the store with the pick up receipt for a refund or
an exchange. If you are unable to return to the store, contact Customer Care
using our Feedback
What if I have a problem with my order or
want to add a product to my order after it has already been placed?
Please contact Customer Care at 1 (888) 696-9510.
Can I cancel my order?
Yes. Please contact Customer Care using our Feedback
Can I return my order?
Yes, you can return any order by contacting Customer Care by
using our Feedback
Form, returning to any store with your pick up
receipt. For more information see Return Policy.
What if I decide I don't want an item
when I pick up my order?
The store will complete the transaction and then perform a
refund for the item that is no longer wanted.
Can I place a Pick Up in Store order over
Yes. Please call Customer Care at 1 (888) 696-9510.