The Basics

Same-Day Delivery allows you to place an order via our website or app to get your products delivered on the same day. This service is available seven days a week in select areas. We’ll share your order information and contact details with DoorDash, our delivery partner.

$8.99 per order.

Same Day Delivery is currently available in most areas, but make sure your zip code is correct when you select it in the Delivery Options section. We’ll let you know right there if we are unable to deliver the same day based on your location.

No, a registered account is not required, you can still choose Same-Day Delivery and check out as a guest.

No, there is not a minimum spend required to place a Same-Day Delivery order.

No, availability depends on our local inventory in your service area. In addition, some products are ineligible—these will be clearly identified on the website.

You can use all forms of payment, including major credit cards, PayPal, and other accepted methods.

Yes, you can add instructions during the checkout process. These might include things like gate codes, specific drop-off locations, or other essential information.

Tracking and Delivery

Orders must be placed by 2PM local time to be received on the same day. On the rare occasions stores are scheduled to close early, Same-Day Delivery orders need to be in by 1PM.

Note: Orders in by the cutoff times will be delivered the same day. Orders placed after cutoff times are delivered the following day. Detailed instructions will be provided with your order confirmation email or text.

You’ll receive SMS messages for updates, both when your order is on its way and delivered. We’ll text you tracking links once the driver is in en route.

Yes, once it’s out for delivery, registered users can track it in real-time through the DoorDash tracking page, which will be visible in your purchase history. You’ll also receive a tracking link and order status updates via text message to the mobile number provided during checkout.

You’ll receive a “Delivery Arriving” message and then a “Delivery Complete” notice by text. We recommend that registered and signed-in users keep track of their order status via the DoorDash tracking link provided, or by referencing their purchase history.

Your order should arrive by 7PM local time. If you haven’t received it by then, please contact our Customer Service team by chat or here.

Our daily cutoff is 2PM local time for orders to be eligible for Same-Day Delivery. If your order is placed after 2PM, it will be delivered the next day by 7PM.

Unless there are age restricted items within your order, which would require the driver to hand it to you directly and verify age and ID, all orders are contactless. That means the driver will leave your (non-age restricted) order at the front door or lobby.

Make sure to provide specific delivery instructions during checkout, including gate codes, building numbers, and apartment details. The driver will follow your instructions to complete the delivery. If access is an issue, the driver may contact you directly.

Changes and Cancelations

If you need to cancel or make changes after placing your order, please contact Customer Support here.

Please contact our customer service team here as soon as possible, so we can work to edit your address.

Once your order has been placed, it is not possible to add additional items.

Issue Resolutions

Please contact our Customer Service team here or via chat.

Please contact our Customer Service team via chat or here. We'll investigate and work to resolve the situation.

Please take photos of the damage and contact our Customer Service team via chat here. We'll work with you to resolve the issue promptly.

You will not be charged for unavailable items. We’ll still deliver the items that are available and you’ll receive an email confirmation.

For issues involving late deliveries, undeliverable items, or problems with delivered items, a refund request must be submitted within 30 days of placing your order. All other refund requests must be submitted within 60 days of placing your order. To request a refund, please contact our Customer Service team via chat or here.

Changes and Cancelations

Same-Day Delivery orders may be delayed or canceled for safety reasons. You'll be notified if we are unable to meet our 7PM local time promise. In most cases, if delivery cannot be completed the same day, it will be the next day.

Only in cases where an item is age restricted. All other Same-Day Delivery orders are contactless, and the driver will leave your package at your specified delivery location.

No, because it requires a physical street address. Our Same-Day Delivery partner, DoorDash, uses private carriers who are not authorized to deliver to P.O. Boxes, which are only serviced by the United States Postal Service (USPS).

Miscellaneous

When ordered directly through www.vitaminshoppe.com, Same-Day Delivery is offered through our partner, DoorDash, in select areas across the United States. You can also order for same-day shipping directly through Instacart, Uber Eats, or DoorDash.

Yes, you will! Same-Day Delivery shoppers earn rewards points on orders, just like any other purchase.

No, your order will ship from a single location and all items are delivered within the same shipment.

Other Delivery Partners

No. Our coupons can only be used in-store, on our website, or with our app.

Instacart: Once an order has been submitted, we are unable to make any changes. You can cancel an order online up to the time Instacart’s Personal Shoppers start picking the order in the store. Typically, this is 1-2 hours before the requested delivery or pick-up time. Cancellation fees do not apply if the order is cancelled prior to the shopper picking the order. Please contact Instacart at (888) 246-7822 for order changes or updates.

Uber Eats: You can make live changes to your Uber Eats order until the Uber Eats courier checks out in the store. You can cancel an order online up to the time the Uber Eats courier starts shopping for the order in the store. Please contact Uber Eats through their website or app for any issues with your order.

DoorDash:You can cancel an order up to the time DoorDash’s Dashers start picking the order in the store. Please contact DoorDash through their website or app for any issues with your order.

No, those orders are handled through their respective brands as follows:

Instacart: Contact the Instacart Support team at (888) 246-7822 or email to help@instacart.com

Uber Eats and DoorDash: Navigate to your order via their apps and chat with the in-app support team.

Instacart and Uber: Yes. Points can be earned if Healthy Awards # is provided at the point of checkout. Healthy Awards^® points cannot be added post purchase.

DoorDash: No, not at this time.

Please note: Cash Back Awards cannot be applied to Instacart or Uber Eats orders.

Please log in and reference your My Account page on vitaminshoppe.com or our app.

Instacart, Uber Eats, and DoorDash deliver to markets around all The Vitamin Shoppe^® locations. Enter your address on their respective apps or websites to see if they deliver to your address.

Changing your mind is ok! Items purchased through Instacart, Uber Eats, or DoorDash can be returned within 30 days to any The Vitamin Shoppe^® store. Bring the item and printed receipt to a store associate and inform them where your original order is from. You will then receive a merchandise credit for your order.

If purchased through the Instacart Marketplace, you can go into your order on their website or app and request an item refund within 7 days of the delivery date. Refunds are processed immediately, but it may take up to 2 weeks to see the funds in your account, depending on the bank. If you still need assistance or additional details regarding Instacart’s return policy please contact Instacart Support directly at (888) 246-7822 or help@instacart.com.

Refunds are not available for items purchased through Uber Eats or DoorDash.

The Vitamin Shoppe^® sets the price of items on Instacart, Uber Eats, and DoorDash. However, prices may sometimes vary in your area as some in-store sales and promotions may not apply. Prices on Instacart may be higher than in-store to cover the cost of personal shopping.