Frequently Asked Questions

What is your privacy policy?

Is my credit card information kept secure?

I don't wish to give my credit card information online. Are there other ways to order?

Which product is right for me?

Where are your products manufactured?

How can I view the Supplement Facts for an item?

I have the catalog item number of the product I'd like to purchase. How do I order it?

How do I find information about a product?

A product I wish to buy is out of stock. Can I still order it?

How can I find out the status of my order?

My order is listed on UPS.com as "Billing Information Received" what does that mean?

Will I be notified when my backordered item will be available or if the expected ship date changes?

I'm missing an item from my order. What do I do?

When will my order ship?

My order needed verification; will it ship today?

Will my international order ship the same day?

My order has a backordered item or a gift card; will it ship today?

What is your price matching policy?

When do the promotions and prices on the website change?

Are the website prices the same as the stores and the catalog?

How does the Buy One Get One Half Off Promotion work?

Do I need to set up an account to shop on the website?

I have changed my address, email address and/or credit card. How do I change my account information?

I've forgotten the password for my account. What should I do?

How do I "Sign out" of my account?

How do I place an order?

How do I use the Quick Reorder Feature?

Can I make changes to my order after I have submitted it?

Can I cancel my order once it has been submitted?

When am I charged for the items that I order?

I order the same products each time. Can I be set up to receive them automatically?

Can I view orders I've placed in the past?

Will you notify me if there are problems with my order?

What forms of payment do you accept?

Do I need to pay sales tax with my order?

If one or more of my items are on backorder, when will I receive my order?

When will my order ship?

Where are you shipping my order from?

What shipping carriers do you use?

Do you refrigerate products during shipping?

How can I determine the exact shipping cost for international orders?

I'm unable to submit an International Order with a different "ship-to" address than my own. What do I do?

What are your shipping options? How much does each cost, and how long will it take?

Can customers outside the U.S. order from the website?

Will you notify me when my order has been shipped?

Can I ship to an address other than my own?

How does Pick Up in Store work?

What do I need to bring to the store in order to pick up my order(s)?

What should I do when I get to the store?

How long do I have to pick up my order?

Do I have to pay for shipping for store pickup orders?

Can I change the store I would like to pick up my order at once I’ve selected it?

Can I have items shipped to the store?

Can I select the Pick Up in store option while shopping on a mobile device?

How will I know when my order is ready to be picked up?

Can I select multiple pickup stores in one order?

When will my order be ready?

What are the payment types accepted for store pick up?

Do I pay online or in the store?

How will I know what items can be purchased using store pick up?

How will I receive my receipt?

What if something is missing in my Pick Up in Store order?

What happens if the price in the store is less than what I purchased online?

Can I order refrigerated items?

If I have a problem with my order after pickup, whom can I contact?

What if I have a problem with my order or want to add a product to my order after it has already been placed?

Can I cancel my order?

Can I return my order?

What if I decide I don't want an item when I pick up my order?

Can I place a Pick Up in Store order over the phone?

What is Auto Delivery?

How do I join Auto Delivery?

What will happen after I join Auto Delivery?

How do I make changes to my subscription deliveries?

How do I make changes to My Auto Delivery account information?

What is the difference between the 'My Next Shipment' and 'My Subscriptions' tabs?

Can I use my Healthy Awards Certificate(s) towards my Auto Delivery purchase?

What happens if there is a change in price to an item I've subscribed for Auto Delivery?

What happens if my subscription product is out of stock?

Can I use a Gift Card towards my Auto Delivery purchase?

Will I earn Healthy Award points for my subscription purchases?

What is your return policy?

What is your return address?

What should I do if my items arrive damaged or defective?

What should I do if I received the wrong item?

Can I return products I ordered through the web or catalog to a retail store?

Can I return a purchase I made at a retail store to the warehouse?

How will returns be processed for purchases made with Healthy Awards Certificates?

How do I get coupons from the Vitamin Shoppe?

Do you sell gift cards?

My coupon is not working. What do I do?

How do I redeem Coupons, Gift Cards and/or Healthy Awards on the website?

How do I acquire/redeem Healthy Awards Club points on the website?

Healthy Awards Club

view FAQs for Healthy Awards Program

Can I use Vitamin Shoppe coupons on Amazon.com?

Can I make changes to an order that I placed on Amazon.com after I submit it?

Do I earn Healthy Awards points for Amazon.com orders?

How do I contact Customer Care?

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Privacy and Security

What is your privacy policy?

We care about the privacy of our customers. Please read our entire Privacy and Security Policy.

Is my credit card information kept secure?

We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information. Please read about credit card security to learn other ways to make your shopping experience more secure.

I don't wish to give my credit card information online.
Are there other ways to order?

At The Vitamin Shoppe, you can shop any way you want. If you don't wish to shop online, you may order by phone, fax or mail.

Order by phone
Call toll-free: 1 (866) 293-3367.

Order by fax
Just print out your completed shopping cart and checkout pages and fax to: 1 (800) 852-7153.

Order by mail
Print out your completed shopping cart and checkout pages and send to:

Internet Customer Care Dept.
The Vitamin Shoppe
2101 91st Street
North Bergen, NJ 07047

Remember, you can always shop at one of our Vitamin Shoppe stores, too. We have locations nationwide, with new stores opening almost every month. To find a store near you, use our store locator.

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Products

Which product is right for me?

You may start your research using our healthnotes section. Please check with health care professional for guidance.

Where are your items manufactured?

All of the Vitamin Shoppe Brand items are manufactured in the United States. The ingredients for our items come from many different countries throughout the world. For all other brands please check with the manufacturer directly.

How can I view the Supplement Facts for an item?

Most of the products on our website have detailed supplement facts available. Click on the Supplement Facts tab under the product image on the product page to view. If supplement facts are insufficient, please contact the manufacturer for more information.

I have the catalog item number of the product I'd like to purchase. How do I order it?

Click on Order by Item Number, which can be found in the footer of every page. You'll be linked to a page where you can put in the catalog numbers of the products you want to buy. The rest of the checkout procedure is the same.

How do I find information about a product?

There are several ways to find information about the 20,000 products included in our value-packed website:

Use our Health Information Guides
Take a look at our Healthy Info & More resource. Here, you'll find a wealth of information about vitamins, nutritional supplements, herbal remedies and homeopathic options, as well as extensive research on a variety of health conditions and concerns, recipes and more. You can always find Healthy Info & More under the "shop by" drop down at the top left of every page. Always check with your healthcare professional for guidance.

Use our search engine
Located at the top right corner of each page, our search engine is specially designed to let you filter or narrow down your searches based on a variety of criteria. You can search by brand, product type or any keyword you choose.

Browse and learn
Click on the "Product Information" link when you're researching a particular item to view detailed nutrition and ingredient information.

Still need help? Please contact us.

A product I wish to buy is out of stock. Can I still order it?

For shipments in the continental United States:
If an item is backordered, we will ship the balance of your order immediately and send your backordered item when it becomes available at no additional shipping charge.

For shipments elsewhere outside of the United States:
If an item is backordered, we will give you the option of holding your shipment until it is complete or eliminating the backordered product from your order.

A product I wish to buy has been discontinued. What can I do?

We're sorry, but we are not able to order products that have been discontinued. You may try contacting the product manufacturer directly.

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Order Status

How can I find out the status of my order?

  • Ensure you have received a shipping confirmation email and locate tracking number.
  • If tracking number starts 1Z088 track via www.ups.com
  • If tracking number starts 9 track via www.usps.com (tracking info may be limited)
  • If the first seven digits of your tracking number starts with your order number (order# WO4458883) - 445488300128803 track via www.upsmailinnovations.com (tracking info may be limited)

My order is listed on UPS.com as "Billing Information Received" what does that mean?

"Billing Information Received" on your tracking indicates that your order has shipped from our warehouse and is in the possession of the carrier. If Billing Information Received is displayed (typically during weekends and holidays) the carrier will process your order on the next business day. We suggest tracking your order the following business day to get detailed information.

Will I be notified when my backordered item will be available or if the expected ship date changes?

If one of our items is on backorder we will notify you via postcard once it has been on backorder more than 30 days. If the item reaches 60 day period a second post card is sent informing you that the order for the item has been canceled.

I'm missing an item from my order. What do I do?

If an item has is missing from your order please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers.(order may have been sent in multiple packages)

When will my order ship?

Domestic orders placed by 6 p.m. Eastern Time will be packed and shipped the same day, pending verification of billing information and the shipping method selected.

International orders and orders containing gift cards, out-of-stock items or refrigerated items will be processed as quickly as possible, but cannot be shipped out the same day.

My order needed verification; will it ship today?

If your order is held for verification purposes (most commonly billing or address verification) it will ship as soon as we can resolve the issue. This often involves getting clearance from banks or additional information from you.

Will my international order ship the same day?

Unfortunately no. International orders (orders originating from outside the 50 United States) require verification processes that take longer than domestic orders. This processing time varies by country and by product ordered. We ship these orders out as soon as we can, case by case.

My order has a backordered item or a gift card; will it ship today? Unfortunately no. Orders that contain a gift card or an item that is out-of-stock require more time to process. Gift cards typically require a day or two and backordered items will be delayed for as long as it takes for us to get a new shipment of the product.

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Pricing

What is your price matching policy?

The Vitamin Shoppe offers competitive prices for all of our items. We do not price match competitor website prices or promotions.

When do the promotions and prices on the website change?

Prices on our website can be updated at any time and may change for weekly and monthly specials.

Are the website prices the same as the stores and the catalog?

All online offers and prices are valid for online purchases only, and may be different from those in the catalog and in our retail stores.

How does the Buy One Get One Half Off Promotion work?

Mix and match from any items for any of the brands included in the promotion. The discount is taken on the second item of equal or lesser value. Buy One Get One Half Off Promotion is valid for a limited time. Please refer to the promotion disclaimer in the footer during the promotion period for further details.

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Accounts

Do I need to set up an account to shop on the website?

If you want to purchase products online you must set up an account. However, you don't need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.

I have changed my address, email address and/or credit card. How do I change my account information?

Click on My Account at the very top of the home page. Log in using your current email address and password. You'll then be able to change your account information, including credit card, billing and/or shipping address, email address and password. You can also access our Quick Reorder feature, view your order history and check your Healthy Awards' points balance.

I've forgotten the password for my account. What should I do?

Click on My Account at the very top of the home page. Scroll down to the "Forgot Your Password" section and follow the directions for receiving a new password instantly via email. Still have questions? Please contact us.

How do I "Sign out" of my account?

If you are using a public computer, you will want to log off, or "Sign out" of your account, before you leave the computer. You'll be able to tell if you are signed in by the options you see in the upper-right navigation bar.

If you are signed in:
You will see your name in the upper-right navigation bar. If you hover over your name, the final option on the list will be 'sign out.' Click this option and you will be signed out. You can sign in and out at any time by clicking the portrait in the upper right by the search bar.

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Ordering and Payment

How do I place an order?

  1. 1) Add items to your cart by clicking the “Add to Cart” button displayed along with the product description.
  2. 2) When you have added all of the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using.
  3. 3) Enter your billing, shipping and payment information as directed.
  4. 4) Confirm your order by clicking the “Submit Order” button at the bottom of the confirmation page.

How do I use the Quick Reorder Feature?

  1. 1) Sign in to your account by clicking on Quick Reorder.
  2. 2) To select items from your entire list of past purchases, click View All Products Ordered.
  3. 3) From your purchase list, select those items you would like to repurchase.
  4. 4) Enter a quantity for each selected item.
  5. 5) Proceed to checkout.

Can I make changes to my order after I have submitted it?

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been submitted.

Can I cancel my order once it has been submitted?

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to cancel orders once the order has been submitted.

When am I charged for the items that I ordered?

Your credit card is charged once your order is shipped from our warehouse. If you have a backorder item on your order your credit or debit card will receive an authorization for the full amount of the order including the backorder item. However, you are only charged once an item(s) ship from our warehouse.

I order the same products each time. Can I be set up to receive them automatically?

We currently do not have a system in place to process orders automatically, however you can utilize our quick reorder function. For details on Quick Reorder click HERE.

Can I view orders I've placed in the past?

Yes. Click on the "My Account" option at the very top of the home page. Log in using your email address and password. You'll then be able to view your order history.

Will you notify me if there are problems with my order?

We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.

What forms of payment do you accept?

We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover|Novus
  • Diners Club
  • JCB
  • PayPal
  • Vitamin Shoppe Gift Cards
  • Healthy Awards Certificates

We also accept checks or money orders, if you prefer to mail in your order form.

Do I need to pay sales tax with my order?

Sales Tax is charged on shipments to jurisdictions where sales tax is applicable. The taxability of a particular item is determined by the guidelines set forth by the jurisdiction the item is shipped to. Items sent to APO / FPO/ PPO military addresses are not subject to taxes.

Taxes are estimated to the best of our ability, and will be final on your order confirmation.

The amount of tax charged is based on current tax rates. Shipping charges may also be subject to tax in applicable states. Tax will be refunded for returned items.

If one or more of my items are on backorder, when will I receive my order?

If any items are on backorder, we may hold the order for a few days to wait for the backordered items if they will be back in stock soon. If we don't expect the backordered item back in stock within a few days, we will ship the rest of your order as scheduled.

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Shipping

When will my order ship?

We make every effort to ship your order the same day if it is placed before 6 p.m. Eastern Time and if all items are in stock. If any items are on backorder, we may hold the order for a few days to wait for the backordered items if they will be back in stock soon.

Where are you shipping my order from?

We are currently operating distribution centers in North Bergen, NJ, Fontana, CA and Ashland, VA. The location from which your order will be fulfilled and shipped depends on a number of factors including geographic proximity to your location as well as stock position for the product(s) that you ordered. Rest assured that no matter which location your order will ship from, we will provide the same level of care and urgency to ensure that your package arrives on time and in one piece.

What shipping carriers do you use?

Your package can ship any of 3 ways:

  • UPS (used for most shipments)
  • USPS
  • UPS mail innovations (USPS UPS partnership)

Do you refrigerate products during shipping?

Products are kept under a temperature controlled environment in our warehouse facility, but are not kept refrigerated during the course of shipping.

How can I determine the exact shipping cost for international orders?

International Shipping cost can only be obtained at the checkout page. If you do not agree with the cost you may back out your order.

I'm unable to submit an International Order with a different "ship-to" address than my own. What do I do?

In order to ensure the security of your account information, all international orders placed on the web must be sent to the billing address on file with your credit card company

What are your shipping options? How much does each cost, and how long will it take?

All orders shipped within the United States, U.S. Territories (Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands) P.O. Boxes, APO, FPO or DPO addresses are shipped for a flat shipping fee of $5.99. When you place your order on the web, the shipping option will automatically default to the $5.99 (standard) option. If your address qualifies for other shipping options, you will be able to select the option of your choice.

Shipping options that you may qualify for include:

Standard
(2-6 Business days) $5.99

Next Day
(1 Business day) $15.99 (not available to Alaska, Hawaii, and the U.S. Territories*)

Second Day
(2 Business days) $11.99 (not available to Alaska, Hawaii. U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana islands).

* U.S. Territories include Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands

At this time, all international orders are shipped via UPS and take approximately 7-10 days for delivery. If you would like your order to be shipped via Express Service, please contact our Customer Care Department at 1 (201) 868-5959 (option #3) to determine if this is an option.

Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.

Can customers outside the U.S. order from the website?

Yes. The order and payment methods for international orders are the same as for domestic orders. For more information, please see above, or visit our Rates and Policies page.

Will you notify me when my order has been shipped?

You will first receive an email confirming your order, and then another email notifying you when your order has been shipped.

Can I ship to an address other than my own?

Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.

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Pick Up In Store

How does Pick Up in Store work?

While on a product details page or in your shopping cart, select Pick Up in Store and proceed to checkout. Once your order has been placed, we will update you on the status of your order via email. Please wait until you have received your “Ready for Pick Up” email before going to the store, as you will not be able to pick up your item(s) sooner.

For easy Pickup at your store, please bring a valid photo ID (i.e., a state ID, driver license, military ID) and your email confirmation or your order confirmation number. A signature will be required upon pick up.

Orders placed within two hours of store closing might not be available on the same day. Pickups are available during normal store hours.

What do I need to bring to the store in order to pick up my order(s)?

Please bring a valid photo ID (i.e., a state ID, driver license, military ID) and your email confirmation or your order confirmation number. A signature will be required upon pick up.

What should I do when I get to the store?

Any Vitamin Shoppe Health Enthusiast (employee) can assist you in picking up your order.

How long do I have to pick up my order?

Your item(s) will remain available for 10 days from the time you receive your Ready for Pick Up email. If after 10 days your order has not been picked up, your order will be cancelled and your original method of payment will not be charged.

Do I have to pay for shipping for store pickup orders?

No, Pick Up in Store orders always include free shipping.

Can I change the store I would like to pick up my order at once I’ve selected it?

Before your order has been placed, you can change your store in your shopping cart. However, once the order has been placed no modifications can be made. To change or cancel a store pick up order, call us at 1(888) 696-9510.

Can I have items shipped to the store?

Yes, if items are not immediately available for pick up, it will be delivered to your local store for free. Delivery estimates will be displayed in your cart. We’ll send you an e-mail when your items are ready for pick up.

Can I select the Pick Up in store option while shopping on a mobile device?

Yes, both our desktop and mobile site allow for you to Pick Up in Store.

How will I know when my order is ready to be picked up?

You will receive a “Ready for Pick Up” email. Please do not go to the store before receiving this email, as you will not be able to pick up your item(s) sooner.

Can I select multiple pickup stores in one order?

For now, you can only select one pickup store per order. If you wish to pick up in multiple stores, simply place additional orders and chose a different store per order.

When will my order be ready?

In most cases, your order should be ready in roughly 2 hours. Orders placed within two hours of store closing might not be available same day Please do not go to the store before receiving a “Ready for Pick Up” email, as you will not be able to pick up your item(s) sooner.

What are the payment types accepted for store pick up?

We currently accept PayPal as well as the following credit or debit cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DINER’S CLUB and JCB.

Do I pay online or in the store?

You will pay online and to complete the transaction, you will sign upon pickup in the store.

How will I know what items can be purchased using store pick up?

You can view the product availability on the product detail page.

How will I receive my receipt?

You will receive your receipt upon order pick up at the store.

What if something is missing in my Pick Up in Store order?

After you have arrived at the store for pick up and have validated your order, if there are any missing items, a Health Enthusiast will complete the order and process the return for the missing item. If the item is in stock, a health enthusiast will assist you in locating the item in the store or placing another order.

For any questions on missing or damaged items, please contact Customer Care using our Feedback Form.

What happens if the price in the store is less than what I purchased online?

The store will complete the transaction and perform a refund or exchange to honor the lower price.

Can I order refrigerated items?

Unfortunately, we do not ship refrigerated products online. Visit our stores for a wide selection of refrigerated items.

If I have a problem with my order after pickup, whom can I contact?

Return to the store with the pick up receipt for a refund or an exchange. If you are unable to return to the store, contact Customer Care using our Feedback Form.

What if I have a problem with my order or want to add a product to my order after it has already been placed?

Please contact Customer Care at 1 (888) 696-9510.

Can I cancel my order?

Yes. Please contact Customer Care using our Feedback Form.

Can I return my order?

Yes, you can return any order by contacting Customer Care by using our Feedback Form, returning to any store with your pick up receipt. For more information see Return Policy.

What if I decide I don't want an item when I pick up my order?

The store will complete the transaction and then perform a refund for the item that is no longer wanted.

Can I place a Pick Up in Store order over the phone?

Yes. Please call Customer Care at 1 (888) 696-9510.

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Auto Delivery

What is Auto Delivery?

Auto Delivery is the most convenient way to enjoy your favorite Vitamin Shoppe products. We automatically send you the items you've selected based upon a frequency that you can set. The program is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your items, and we'll take it from there.

You always have complete control over your Auto Delivery orders, and we send an email reminder 10 days before each order ships, as well as a notification when your order is placed. You can change your delivery frequency, next order date, or quantity any time by visiting 'My Auto Delivery' located within the 'My Account' section. Changes to orders can be made any time within 24 hours of the next scheduled shipment date, and you can cancel at any time.

How do I join Auto Delivery?

Creating a subscription for an item can be done in the shopping cart. To subscribe, simply select the Auto Delivery option for your desired product, select your preferred shipment frequency, and then check out as normal.

What will happen after I join Auto Delivery?

After you join the Auto Delivery, you will receive an email confirming your subscription. This email will include a link to access 'My Auto Delivery' where you can manage your future orders, subscription items and subscription account information.

We will place your Auto Delivery orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. 10 days prior to each order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your subscription account, such as item discontinuation, subscription cancellation, or order placement confirmations.

How do I make changes to my subscription deliveries?

Once you've subscribed, Auto Delivery is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting 'My Auto Delivery' located in the 'My Account' section on VitaminShoppe.com. Please allow up to 24 hours for modifications or cancellations to be processed

To change an order date:

  • To change your next order date, please visit the 'My Next Shipment' tab under 'My Auto Delivery', click on 'Edit Date', then select a new date for your order. This will change the order date for the entire order.
  • If the Auto Delivery order contains multiple items, and you would only like to change the order date of a single item, please visit the 'My Subscriptions' tab and identify the individual item you would like to modify. Please click the next order date for the individual item and select your desired next order date from the calendar.

To skip a delivery:

  • To skip an Auto Delivery order, please visit the 'My Next Shipment' tab under 'My Auto Delivery' and click on 'Skip Delivery' to skip the entire order.

To change your shipment frequency:

  • To modify the delivery frequency for an Auto Delivery item, please visit the 'My Subscriptions' tab. The current delivery frequency is displayed next to each item in a drop down menu. To change the delivery frequency for an individual item, simply click the drop down next to the item you would like to modify and select your next desired frequency from the pull down menu.

To pause Auto Delivery:

  • To pause Auto Delivery for an item, please visit the 'My Subscriptions' tab and simply click the 'edit' link next to the desired item. In the drop down section, click on 'Stop Subscription'. You'll be prompted to confirm this action and indicate your reason for cancelling. Once you've chosen a reason and confirmed the choice, your subscription will be cancelled and no future orders will be placed. You will also receive an email notification confirming this.

Please allow up to 24 hours for any modifications or cancellations to be processed.

How do I make changes to My Auto Delivery account information?

To review or modify your Auto Delivery account information, visit 'My Auto Delivery' located within the 'My Account' section on our site. You can change the shipping address or payment information for an individual order or for the entire subscription. You can also change the delivery frequency.

  • To make updates to your personal account information, please select either the 'My Next Shipment' tab or the 'My Subscriptions' tab.
    • To change your shipping address, please click on 'edit' located within the Shipping Address box. This address will apply to all Auto Delivery orders.
    • To change your billing information, please click on 'edit' located within the Billing Address box. This address will apply to all Auto Delivery orders.

Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

What is the difference between the 'My Next Shipment' and 'My Subscriptions' tabs?

The 'My Next Shipment' tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Auto Delivery if the items have the same order date, shipping address, billing address, and payment information.

The 'My Subscriptions' tab displays individual Auto Delivery items and all associated details for that individual subscription including next order date, delivery frequency, quantity, shipping address, billing address and payment information.

Can I use my Healthy Awards Certificate(s) towards my Auto Delivery purchase?

Your Healthy Awards Certificate(s) may only be used on your initial subscription order. All future Auto Delivery shipments require another payment method.

What happens if there is a change in price to an item I've subscribed for Auto Delivery?

If there is a change in price to an item you've subscribed, you will always receive the lower price of the two.

What happens if my subscription product is out of stock?

If an Auto Delivery product is temporarily out of stock, you will receive an email notification. If the order is not canceled, the product will be shipped when it is in stock. Similarly, if an Auto Delivery product is discontinued, you will be notified by email and your Auto Delivery shipments for the discontinued product will be cancelled.

Can I use a Gift Card towards my Auto Delivery purchase?

Gift Card(s) may only be used on your initial subscription order. All future Auto Delivery shipments require another payment method.

Will I earn Healthy Award points for my subscription purchases?

Yes, you can earn Healthy Award points for your subscription purchases.

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Return Policy

What is your return policy?

You may return any item purchased from The Vitamin Shoppe for any reason within thirty (30) days of purchase. For online and catalog orders, the product ship date is the date of purchase. You will receive a full refund for unopened items in the original form of payment and a merchandise credit for opened items. You may bring returns in person to any of our retail stores or you may mail the product and receipt to:

The Vitamin Shoppe
Attention: Returns Department
2101 91st Street
North Bergen, NJ 07047

Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. The Vitamin Shoppe reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

What is your return address for catalog or website orders?

The Vitamin Shoppe
Attn: Returns Department
2101 91st Street
North Bergen, NJ 07047

What should I do if my items arrive damaged or defective?

We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at customercare@vitaminshoppe.com or call us at 1 (800) 223-1216. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.

What should I do if I received the wrong item?

If you received the wrong product, flavor, size or color, simply e-mail us at customercare@vitaminshoppe.com or call us at 1 (800) 223-1216. Give us your name, order number and the item that was not correct and what item you should have received. We will check into this immediately, arrange for the missing product to be returned to us, and send out the correct product right away! You will receive the correct one before you know it.

Can I return products I ordered through the web or catalog to a retail store?

Yes. You can return a product purchased via catalog or web to a retail store for exchange or return. You must however, bring the credit or debit card you used to make the purchase to receive a credit if applicable. See the returns section for more details.

Please note Amazon purchases can not be returned or exchanged at retail stores since Amazon restricts credit card information. Amazon purchased must be returned to:

Attention: RETURNS DEPARMENT
2101 91st. St. North Bergen NJ, 07087

Can I return a purchase I made at a retail store to the warehouse?

No. Currently, retail returns are only accepted at retail locations

How will returns be processed for purchases made with Healthy Awards Certificates?

If a return is made that was partially paid with a Healthy Awards certificate the return is processed so that certificate is credited first. The remaining credit difference will go back to original form of tender.

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Coupons, Promos, Gifts

How do I get coupons from the Vitamin Shoppe?

You may provide us with your email address HERE to make sure we have your information for upcoming promotions. Or check out our deals page for all current offers.

Do you sell gift cards?

Yes. We sell gift cards of various denominations. Click HERE to see our gift cards section.

My coupon is not working. What do I do?

  • Make sure you have met the minimum purchase requirement stated on the coupon.
  • Check that the coupon is not expired
  • Make sure that your coupon is being used in the correct channel: web, catalog, store.

How do I redeem Coupons, Gift Cards and/or Healthy Awards on the website?

During the checkout process, you will be able to enter your coupon, gift card and/or Healthy Awards information when you enter your payment information.

How do I acquire/redeem Healthy Awards Club points on the website?

Every time you make a purchase on our site, you automatically earn one Healthy Awards point for each dollar you spend (excluding shipping, handling and tax). We keep track of your points, which accumulate throughout the year. At the end of each calendar year, your points are totaled. If you've earned enough points to qualify for an award, we'll send you an exclusive Awards Certificate, which may be used as credit towards a future single purchase.

Awards Certificates expire March 31 of the year after they are issued.

To redeem your Awards Certificate online, simply enter the certificate information during the checkout process when you enter payment information.

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Amazon.com

Can I use Vitamin Shoppe coupons on Amazon.com?

No. Vitamin Shoppe coupons can only be used on the www.vitaminshoppe.com website.

Can I make changes to an order that I placed on Amazon.com after I submit it?

No changes can be made to Amazon order once it has been submitted.

Do I earn Healthy Awards points for Amazon.com orders?

Yes. Healthy awards are earned when shopping Vitamin Shoppe via amazon.com. To redeem the voucher your order must be placed through the Vitamin Shoppe site or by calling 1 (866) 293-3367.

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Customer Support

How do I contact Customer Support?

To submit a question or comment to us using the Feedback Form. Once you have entered your question or comment in the fields provided, click Submit to send it to us.

For product inquiries or additional questions, customers within the United States may call
1 (866) 293-3367 - Everyday from 9:00 AM ET to 9:00 PM ET.

If outside of the United States, please call (201) 868-5959, Monday through Friday from 9:00AM ET to 6:00PM ET.

Customers within the United States may fax us 24-hours a day, seven days a week via
1 (800) 852-7153. Outside of the United States, please fax us via (201) 624-3865.

or, write to us at:

The Vitamin Shoppe
Customer Care Department
2101 91st Street
North Bergen, NJ 07047

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