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I don't wish to give my credit card information online.
Are there other ways to order?

At The Vitamin Shoppe, you can shop any way you want. If you don't wish to shop online you may order by phone.

Order by phone
Call toll-free: 1 (866) 293-3367.

Remember, you can always shop at one of our Vitamin Shoppe stores, too. We have locations nationwide, with new stores opening almost every month. To find a store near you, use our store locator.

Products

Where are your items manufactured?

The vast majority of our products are manufactured in the United States. A small number of our products are manufactured in facilities outside of the U.S.; in Canada, Iceland, and Germany. All of our supplements are manufactured under Good Manufacturing Practice requirements (21CFR Part 111, cGMP in Manufacturing, Packaging, Labeling or Holding Operations for Dietary Supplements) and are regularly audited to ensure that they are meeting our high quality standards.

How can I view the Supplement Facts for an item?

Most of the products on our website have detailed supplement facts available. Click on the Supplement Facts tab under the product image on the product page to view. If supplement facts are insufficient, please contact the manufacturer for more information.

How do I find information about a product?

There are several ways to find information about the 20,000 products included in our value-packed website:

Use our search engine
Located at the top right corner of each page, our search engine is specially designed to let you filter or narrow down your searches based on a variety of criteria. You can search by brand, product type or any keyword you choose.

Browse and learn
Click on the "Product Information" link when you're researching a particular item to view detailed nutrition and ingredient information.

Still need help? Please contact us.

A product I wish to buy is out of stock. Can I still order it?

For shipments in the continental United States:
If an item is backordered, we will ship the balance of your order immediately and send your backordered item when it becomes available at no additional shipping charge.

For shipments elsewhere outside of the United States:
If an item is backordered, we will give you the option of holding your shipment until it is complete or eliminating the backordered product from your order.

A product I wish to buy has been discontinued. What can I do?

We're sorry, but we are not able to order products that have been discontinued. You may try contacting the product manufacturer directly.

What is a Flexible Spending Account (FSA)?

A Flexible Spending Account (FSA) is an employer-owned account employees use to set aside funds for qualified expenses. FSA offer pre-tax savings on eligible expenses, up to $2,700 per year, per employer. Your FSA dollars can be used to cover medical costs, including eligible over-the-counter (OTC) healthcare products, for you and any dependents claimed on your federal tax return.

What is a Health Savings Account (HSA)?

A Health Savings Account (HSA) is an individually owned benefits plan funded by you or the employee that lets your employees save on purchases of eligible expenses. Employees must be enrolled in a high-deductible health plan (HDHP) to be eligible, which lowers their insurance premiums.

How Do I Use my FSA or HSA Dollars?

Once enrolled in an FSA or HSA plan, you can pay for FSA and HSA eligible items through reimbursements from your plan administrator.

What items on Vitaminshoppe.com are FSA and HSA Eligible?

Check out our products that are FSA or HSA eligible here. The category assortment includes: Prenatal Vitamins, Glucosamine and other Joint Support, Sun Care and more. Please check with your plan administrator to verify that items designated as FSA and HSA eligible at the Vitamin Shoppe are also eligible for reimbursements as all plans are subject to change.
*For a full list of qualifying healthcare products eligible for FSA and HSA reimbursement, please visit Publication 969 on the IRS website.

How do I pay for FSA and HSA eligible items on Vitaminshoppe.com?

The Vitamin Shoppe currently does not accept FSA or HSA cards as a payment method. Please use a credit, debit, or gift card to pay for your order with FSA and HSA eligible items, then submit your order receipt to your plan administrator for reimbursement.

How do I get reimbursed for FSA and HSA eligible items that I purchase on Vitaminshoppe.com?

In order to receive reimbursement for eligible items, you must submit your saved receipt along with an online or paper reimbursement form in accordance to your plan’s policies. When submitting reimbursements, you can typically elect to receive the reimbursed payments in the form of a direct deposit to a selected bank account, or as a paper check.

Are FSA and HSA eligible items also eligible for reimbursement under a Health Reimbursement Account (HRA) plan?

HRA plans may have different eligibility rules. Please contact your plan administrator to confirm what items are eligible for purchase.

The information provided on Vitaminshoppe.com is provided as an educational resource only. The content is from other public sources and is reproduced here for the convenience of consumers. The Vitamin Shoppe does not guarantee accuracy of this information. ©The Vitamin Shoppe 2021

Order Status

How can I find out the status of my order?

We send multiple emails with status updates. Check your inbox for the latest! If we're shipping to you, there'll be an easy link to take you right to the details.

Will I be notified when my backordered item will be available or if the expected ship date changes?

If one of our items is on backorder we will provide an estimated ship date in your order confirmation email. If we are unable to ship your product by this date, we will provide you with an updated estimated ship date via email. If your product is not in stock by this updated, estimated ship date, you will be notified via email that the item(s) has been cancelled.

I'm missing an item from my order. What do I do?

If an item has is missing from your order please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers.(order may have been sent in multiple packages)

When will my order ship?

Domestic orders will be shipped within 24 hours, usually on the same day if order is placed by 6PM ET, pending verification of billing information and shipping method selected.

Orders containing gift cards or out-of-stock items will be processed as quickly as possible, but may not ship within 24 hours.

My order needed verification; will it ship today?

If your order is held for verification purposes (most commonly billing or address verification) it will ship as soon as we can resolve the issue. This often involves getting clearance from banks or additional information from you.

My order has a backordered item or a gift card; will it ship today?

Unfortunately no. Orders that contain a gift card or an item that is out-of-stock require more time to process. Gift cards typically require a day or two and backordered items will be delayed for as long as it takes for us to get a new shipment of the product.

Pricing

What is your price matching policy?

The Vitamin Shoppe^® offers competitive prices for all of our items. We’ll match select competitor’s pricing on the exact same item with proof of price either in-store or by contacting a customer care representative via chat or phone prior to placing your order*. For proof of price via chat or by phone, a direct link to the lower priced item would need to be provided by the customer. The item must be currently in-stock on VitaminShoppe.com and on the competitor’s website at the time the price match is requested. We’ll verify item eligibility by reviewing the online retailer, their current price, and by confirming it’s in stock. We reserve the right to verify the price and the availability of an identical item (i.e. size, model, quantity, brand, color). Price match cannot be combined with current or prior Vitaminshoppe.com sales, discounts or specials. The Vitamin Shoppe^® has the final decision for all price matches. Online Marketplaces via Amazon, Walmart, Tik Tok Shop and other online retailers (i.e. pricing from a third-party selling products via a competitor site). This does not include our own marketplace pricing on these sites.

What retailers do you price match?

Vitaminshoppe.com on in-store purchases, Vitamin Shoppe on Amazon, GNC, Lucky Vitamin, Vitacost, Whole Foods, Sprouts, Bodybuilding.com, and Amazon (must be shipped and sold by Amazon). Amazon Subscribe and Save pricing and Prime member pricing is excluded from price matching. We will price match one-time purchase pricing for items that are shipped and sold by Amazon. Promotional or sale prices at these retailers are excluded from price matching.

When do the promotions and prices on the website change?

Prices on our website can be updated at any time and may change for weekly and monthly specials.

Are the website prices the same as the store prices?

All online offers and prices are valid for online purchases only, and may be different from those in our retail stores.

How does the Buy One Get One Half Off Promotion work?

Mix and match from any items for any of the brands included in the promotion. The discount is taken on the second item of equal or lesser value. Buy One Get One Half Off Promotion is valid for a limited time. Please refer to the promotion disclaimer in the footer during the promotion period for further details.

Accounts

Do I need to set up an account to shop on the website?

If you want to purchase products online you must set up an account. However, you don't need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.

I have changed my address, email address and/or credit card. How do I change my account information?

Click on My Account at the very top of the home page. Log in using your current email address and password. You'll then be able to change your account information, including credit card, billing and/or shipping address, email address and password. You can also access our Quick Reorder feature, view your order history and check your Healthy Awards' points balance.

I've forgotten the password for my account. What should I do?

Click on My Account at the very top of the home page. Scroll down to the "Forgot Your Password" section and follow the directions for receiving a new password instantly via email. Still have questions? Please contact us.

How do I "Sign out" of my account?

If you are using a public computer, you will want to log off, or "Sign out" of your account, before you leave the computer. You'll be able to tell if you are signed in by the options you see in the upper-right navigation bar.

If you are signed in:
You will see your name in the upper-right navigation bar. If you hover over your name, the final option on the list will be 'sign out.' Click this option and you will be signed out. You can sign in and out at any time by clicking the portrait in the upper right by the search bar.

What kind of password do I need to set up an account?

To keep your info safe, make sure your password contains:

At least one Upper Case letter and 1 lower case letter
One number
Eight or more characters

Do I have to change my password if I’ve already got an account?

No. Only if you update or reset your password, you'll need to follow the new password guidelines.

I’m locked out! How do I get back in?

Just click on Forgot Password and follow the instructions. Once you reset your password, your account will be unlocked. Or you can give us a call at (888) 696-9510 and we’ll help you out.

Ordering and Payment

How do I place an order?

1) Add items to your cart by clicking the “Add to Cart” button displayed along with the product description.
2) When you have added all of the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using.
3) Enter your billing, shipping and payment information as directed.
4) Confirm your order by clicking the “Submit Order” button at the bottom of the confirmation page.

How do I use the Quick Reorder Feature?

1) Sign in to your account by clicking on Quick Reorder.
2) To select items from your entire list of past purchases, click View All Products Ordered.
3) From your purchase list, select those items you would like to repurchase.
4) Enter a quantity for each selected item.
5) Proceed to checkout.

Can I make changes to my order after I have submitted it?

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been submitted.

Can I cancel my order once it has been submitted?

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments we are not able to cancel Ship to Home orders once the order has been submitted. Buy online, pick up in store orders can be canceled by calling Customer Care or will cancel automatically after 5 days.

When am I charged for the items that I ordered?

Your credit card is charged once your order is shipped from our warehouse. If you have a backorder item on your order your credit or debit card will receive an authorization for the full amount of the order including the backorder item. However, you are only charged once an item(s) ship from our warehouse.

I order the same products each time. Can I be set up to receive them automatically?

Yes! You can enroll in our AUTO DELIVERY program and set up your favorite products to automatically be delivered to you on a frequency that you select. Please click here to learn more.

Can I view orders I've placed in the past?

Yes. Click on the "My Account" option at the very top of the home page. Log in using your email address and password. You'll then be able to view your order history.

Will you notify me if there are problems with my order?

We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.

What forms of payment do you accept?

We accept the following payment methods:

Visa
MasterCard
American Express
Discover|Novus
Diners Club
JCB
PayPal
Vitamin Shoppe Gift Cards
Healthy Awards Certificates
Klarna
UnionPay

Vitaminshoppe.com does not accept FSA or HSA cards as a payment method at this time. Make sure to check with your plan administrator to verify that our FSA and HSA-eligible items are also eligible for reimbursement.

We do not accept checks or money orders as a form of payment and no longer accept orders mailed in for processing.

Do I need to pay sales tax with my order?

Sales Tax is charged on shipments to jurisdictions where sales tax is applicable. The taxability of a particular item is determined by the guidelines set forth by the jurisdiction the item is shipped to. Items sent to APO / FPO/ PPO military addresses are not subject to taxes.

Taxes are estimated to the best of our ability, and will be final on your order confirmation.

The amount of tax charged is based on current tax rates. Shipping charges may also be subject to tax in applicable states. Tax will be refunded for returned items.

If one or more of my items are on backorder, when will I receive my order?

If any items are on backorder, we may hold the order for a few days to wait for the backordered items if they will be back in stock soon. If we don't expect the backordered item back in stock within a few days, we will ship the rest of your order as scheduled.

Do any order types require an adult signature at time of delivery or pick-up?

Yes, due to New York state law prohibiting the sale of certain products for weight loss or muscle building to anyone underage, in New York, an adult 21+ must be present at time of delivery—per carrier requirement—or 18+ for orders picked-up in stores.

Klarna

What is Klarna?

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.*

How do I sign up?

If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

What are the conditions to sign up?

To sign up, you will need:

1.A US-issued debit or credit card
2.To be 18 years of age or over
3.An SMS-capable phone number
4.A US residential address ( HI and NM billing addresses are not accepted )
*CA resident loans made or arranged pursuant to a California Financing Law license.

Has Klarna received my payment?

Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna’s customer service agents 24/7 to confirm payment.

Which payment methods are accepted?

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover). Please note, prepaid cards are not accepted.

Will I still be charged if my order is cancelled?

Cancellations are subject to our cancellation policy. To cancel your order, please contact Klarna. Once Klarna has processed the cancellation, they will update your payments accordingly. You can check the status of your payments anytime via Klarna’s site or in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first Klarna has updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.

Can I pay before the due date?

Yes. If you want to pay the next payment or full balance of your payment plan early, simply log into the Klarna app, go to the “Purchases” page, and select “Pay off early.”

What if I return or cancel my order?

If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.

Online orders paid for with Klarna and returned to a The Vitamin Shoppe or Super Supplements retail store will be refunded via merchandise credit for a future store purchase. All remaining installments will still be due to Klarna.

What happens to my statement when I've returned the goods?

Once we have received the return (partial or full) and you have received your confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

My email address is not correct. How can I change it?

You can live chat with Klarna’s customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by mail.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect payment for your purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. If you need extra time to make a payment, simply log into the Klarna app, go to the “Purchases” page, and select “Extend due date.”

If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s payments product even if you have failed to pay on time.

What happens if I make a return?

If you need to return part or all of your order, Klarna will issue you a new statement. Simply follow our return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as we have processed your return, Klarna will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damaged, broken, or defective. Follow our dispute instructions and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as we have registered your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and “report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact us directly to correct it. Log into your Klarna account and “report a problem” to pause your statement until the details have been corrected.

What happens if I make an in-store return?

Can I use Klarna with my Auto Delivery Subscriptions?

Klarna financing is not available for Auto Delivery subscription and recurring ADP orders.

Shipping

When will my order ship?

We make every effort to ship your order within 24 hours of order placement if all items are in stock. If any items are on backorder, we will ship them as soon as they are back in stock.

Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

Where are you shipping my order from?

We are currently operating distribution centers in Ashland, VA and Avondale, AZ. The location from which your order will be fulfilled and shipped depends on a number of factors including geographic proximity to your location as well as stock position for the product(s) that you ordered. Rest assured that no matter which location your order will ship from, we will provide the same level of care and urgency to ensure that your package arrives on time and in one piece.

Do you refrigerate products during shipping?

Products are kept under a temperature controlled environment in our warehouse facility, but are not kept refrigerated during the course of shipping.

What are your shipping options? How much does each cost, and how long will it take?

All orders shipped within the United States, U.S. Territories* (U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands. Excludes Puerto Rico) P.O. Boxes, APO, FPO or DPO addresses are shipped for a flat shipping fee of $6.99. When you place your order on the web, the shipping option will automatically default to the $6.99 (standard) option. If your address qualifies for other shipping options, you will be able to select the option of your choice.

Shipping options that you may qualify for include:

Standard
(2-4 Business days) $6.99

Next Day
(1 Business day) $15.99 (not available to Alaska, Hawaii, P.O. Boxes and the U.S. Territories*)

Second Day
(2 Business days) $11.99 (not available to Alaska, Hawaii, P.O. Boxes and the U.S. Territories*)

2-Day Delivery in New York applies to business days only. Orders placed Thursday or Friday will arrive Monday or Tuesday.

Standard shipping orders to Hawaii and Alaska, will ship within 24 hours and should arrive within 1-2 weeks.

Standard shipping orders to Guam and the U.S. Virgin Islands will ship within 24 hours and should arrive within 3-5 weeks.

*U.S. Territories include U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands

Please note: A $6.99 delivery surcharge will be added to any order that includes Isopure drinks.

Will you notify me when my order has been shipped?

You will first receive an email confirming your order, and then another email notifying you when your order has been shipped.

Can I ship to an address other than my own?

Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.

Pick Up In-Store

How does Pick Up in Store work?

While on a product details page or in your shopping cart, select Pick Up in Store and proceed to checkout. Once your order has been placed, we will update you on the status of your order via email. Once the order is marked “Ready for Pickup” by the store team, your credit card will be charged and the “Ready for Pickup” email will be triggered. If you place an order with Free Store Pickup and have items being shipped to you, you may see multiple pending transactions. These duplicate charges will drop when the merchandise is picked up. Please wait until you have received your “Ready for Pick Up” email before going to the store, as you will not be able to pick up your item(s) sooner.

For easy Pickup at your store, please bring a valid photo ID (i.e., a state ID, driver license, military ID) and your email confirmation or your order confirmation number.

Orders placed within two hours of store closing might not be available on the same day. Pickups are available during normal store hours.

What do I need to bring to the store in order to pick up my order(s)?

Please bring a valid photo ID (i.e., a state ID, driver license, military ID) and your email confirmation or your order confirmation number.

Make sure to have your ID ready. If someone else is picking up for you, please make sure they have your first and last name, order# and order details. If you're unable to provide ID or order details, we won't be able to release your order.

What should I do when I get to the store?

Any Vitamin Shoppe Health Enthusiast (employee) can assist you in picking up your order.

How long do I have to pick up my order?

Your item(s) will remain available for 5 days from the time you receive your Ready for Pick Up email. If after 5 days your order has not been picked up, your order will be cancelled and your original method of payment will will be refunded within 2-5 business days.

Can I change the store I would like to pick up my order at once I’ve selected it?

Before your order has been placed, you can change your store in your shopping cart. However, once the order has been placed no modifications can be made.

Can I select the Pick Up in store option while shopping on a mobile device?

Absolutely. You can select ANY of our delivery options including Pick Up In-Store using a mobile device either on vitaminshoppe.com, or through our app. It’s available in the Apple Store or Google Play

How will I know when my order is ready to be picked up?

You will receive a “Ready for Pick Up” email. Please do not go to the store before receiving this email, as you will not be able to pick up your item(s) sooner.

Can I select multiple pickup stores in one order?

For now, you can only select one pickup store per order. If you wish to pick up in multiple stores, simply place additional orders and choose a different store per order.

When will my order be ready?

Orders are usually ready within 4 hours. Orders placed within two hours of store closing may not be available until the next day.

Do I pay online or in the store?

You will pay online during the checkout process. A pending authorization will be placed on the credit card on file. Once the store team marks the order “Ready for Pickup” the charge to your credit card will be automatically processed.

How will I know what items can be purchased using store pick up?

You can view the product availability on the product detail page.

How will I receive my receipt?

You will receive your receipt upon order pick up at the store.An email receipt will also be sent if there is an email address tied to the order.

What if something is missing in my Pick Up in Store order?

After you have arrived at the store for pick up and have validated your order, if there are any missing items, a Health Enthusiast will complete the order and process the return for the missing item. If the item is in stock, a health enthusiast will assist you in locating the item in the store or placing another order.

Can I order refrigerated items?

Yes! Now, for the first time ever, when you Buy Online and Pick Up In-Store, you can order refrigerated products, like chilled probiotics, fish oil, and flax seed oil.

Can I cancel my order?

If you have not yet received your “Order Confirmation” email within 24 hours of placing the order or your “Ready for Pickup” email, you may contact Customer Care here.

Can I return my order?

If you have issues with your order or would like to return your order after pickup, please return to the pickup store with a receipt/email copy of your order for a refund/exchange. Please Note: Returns will be processed if it falls within our Return Policy. For more information see our Return Policy.

Can I place a Pick Up in Store order over the phone?

Yes. Please call Customer Care at 1 (888) 696-9510.

Auto Delivery

What is AUTO DELIVERY?

AUTO DELIVERY is the most convenient way to enjoy your favorites from The Vitamin Shoppe®. We automatically ship the items you want based on the frequency you choose, and you get a great deal every time!

You always have complete control over your AUTO DELIVERY orders. We’ll send an email or text reminder 3 days before each order ships, as well as a notification when your order is placed. You can easily skip an upcoming order or change your delivery frequency, order date, or quantity by visiting MY AUTO DELIVERY. Changes can be made any time before the next scheduled shipment date, and you can cancel your subscription at any time. Auto Delivery is not available in Puerto Rico.

How do I join AUTO DELIVERY?

Set up an AUTO DELIVERY subscription when purchasing qualifying items at The Vitamin Shoppe® store near you, on vitaminshoppe.com, or on our mobile app. To subscribe, simply select the AUTO DELIVERY option for your desired product, choose your preferred shipment frequency, then check out as normal.

How much will I be charged for every subscription order?

There is no extra cost to participate in AUTO DELIVERY. In fact, AUTO DELIVERY gives you three additional ways to save! (Exclusions apply*)

Save 10% on your initial AUTO DELIVERY purchase and future recurring orders
Best Price Guaranteed: We’ll lock down your savings with a 14-day lookback to ensure that you’ve gotten the best price possible
Enjoy Free Shipping on all your recurring AUTO DELIVERY orders, as long as your subscribed items total $25 after discounts and before tax

*Details: Take 10% off every purchase (inclusive of initial purchase) you make under our AUTO DELIVERY program, exclusive of the cost of shipping and tax. Bulk Orders are not eligible for the program . Only select items are available for AUTO DELIVERY; Pure Encapsulations brand products are not eligible for AUTO DELIVERY. Except with respect to your initial order under the AUTO DELIVERY program, the 10% discount will be taken off the lowest advertised price for such product on vitaminshoppe.com during the previous 14 calendar days, exclusive of any coupon offers and promotional prices advertised during Black Friday, Cyber Monday, Friends & Family and BOGO events. Discount may not be applied to gift card purchases. Free shipping applies to AUTO DELIVERY replenishment orders when the total value of all subscribed items exceeds $25 after the 10% discount is applied. Please note we limit future replenishment orders of 4 per item.

*Obtenga un 10% de descuento en cada compra (incluida la compra inicial) que realice bajo nuestro programa de Auto Delivery, sin incluír el costo de envío y los impuestos. Pedidos al por mayor no son elegibles para este programa Solo algunos elementos están disponibles para Auto Delivery; productos bajo la marca Pure Encapsulations no son elegibles para AUTO DELIVERY. Excepto con respecto a su pedido inicial bajo el programa de Auto Delivery, el 10% de descuento se descontará del precio más bajo anunciado para dicho producto en vitaminshoppe.com durante los 14 días calendario anteriores, sin incluir las ofertas de cupones y los precios promocionales anunciados durante Black Friday, Cyber Monday, eventos Friends & Family y eventos compre uno y llevese otro. El descuento no se puede aplicar a las compras con tarjetas de regalo (Gift Cards). El envío gratuito se aplica a los pedidos de reabastecimiento con Auto Delivery cuando el valor total de todos los artículos suscritos excede los $25 después de que se aplica el descuento del 10%. Limitamos los pedidos de reabastecimiento futuros a 4 por artículo.

How can I manage my AUTO DELIVERY subscriptions?

MY AUTO DELIVERY is your home for keeping track of your subscriptions and managing upcoming orders. The following tools are available through MY AUTO DELIVERY on our website or app.

Update payment method and shipping addresses for your AUTO DELIVERY subscriptions
Manage or modify individual orders scheduled under your AUTO DELIVERY subscriptions
- Send Now: Ship your recurring order right away instead of waiting for the next scheduled date
- Skip this Shipment: Cancel your scheduled order (does not cancel the recurring subscriptions)
- Edit Date: Reschedule your upcoming shipment
- Change frequency,i.e. the number of days between orders
- Change quantity for your next shipment (does not affect the recurring subscription)
- Swap flavors within the same item
- Change shipping address for a specific item
- Exclude: Exclude an item from your scheduled shipment (this does not cancel the recurring subscription)
- Unsubscribe: Remove an item from this and all future shipments

Make it easy - signup for SMS to get texts about your upcoming orders and text us back with updates. Sign up on the My Auto Delivery page or within your profile under My Account

Of course, you can also get help from one of our knowledgeable Health Enthusiasts™. Get started at the Contact Us page.

What happens if my upcoming order is out of stock?

We’ll send you an email notifying you if an item in your upcoming subscription order is out of stock and provide recommendations for similar items. You can swap any of these for your out-of-stock item by clicking on a product or “View More”. The order date, frequency and quantity won’t change. In the meantime, we’ll continue trying to fulfill your order and let you know if it becomes available again – don’t worry, you won’t be charged if the item is not shipped.

Will I earn Healthy Awards® points for my subscription purchases?

Yes! You will earn Healthy Awards® points according to your current membership level at the time of your purchase. Visit the Healthy Awards^® page for more information.

Can I use my Healthy Awards^® certificate(s) towards my AUTO DELIVERY purchase?

Yes! Your Healthy Awards® certificate(s) can be used both for initial purchase of an AUTO DELIVERY and for future recurring orders. To apply your Healthy Awards® certificate(s) to future AUTO DELIVERY orders, visit MY AUTO DELIVERY and select “Apply my Healthy Awards® certificate(s) to future AUTO DELIVERY orders.” Your AUTO DELIVERY order must be of equal or greater value to your Healthy Awards® certificate(s) in order to be auto applied. If the AUTO DELIVERY order value is less than your Healthy Awards^® certificate(s) than your certificate(s) will not be applied and will still be available to you to use at a later time.

Can I use a Gift Card towards my AUTO DELIVERY purchase?

Gift Card(s) may only be used on your initial AUTO DELIVERY purchases. A credit card is required for your future recurring AUTO DELIVERY orders, so we will ask for one at checkout even if you pay for your initial purchase with a gift card.

Can I price match my AUTO DELIVERY orders?

You can price match your initial order based on our price match policy outlined in the, "What is your price matching policy?", section of our site. However, you cannot price match on recurring orders as competitor pricing must be proven at the time of purchase per the above policy link.

Are all items eligible for Auto Delivery subscription?

No, some items—including Pure Encapsulations brand products—are not available in our Auto Delivery program.

Text Messaging Program

Once I opt in, what kind of messages will you send me?

1) SAVINGS ALERTS
We’ll make sure you’re one of the first to know when we’ve got Flash Sales and special promotions that you don’t want to miss.

Is there a limit to how many messages should I expect monthly?

We’ll never text you more than 10 times per month.

How do I stop getting messages?

Super easy. Just text us back “Stop” and you’re opted out.

Return Policy

Where can I learn about your return policy?

Click here.

Coupons, Promos, Gifts

Do online promotions only work in store?

For online only promotions, please note these promotions are eligible for both ship to home orders and orders that are placed online for pickup in store. Online promotions are not valid for transactions made directly at the store.

How do I get coupons from the Vitamin Shoppe?

You may provide us with your email address HERE to make sure we have your information for upcoming promotions. Or check out our deals page for all current offers.

Do you sell gift cards?

Yes. We sell gift cards of various denominations. Click HERE to see our gift cards section.

My coupon is not working. What do I do?

Make sure you have met the minimum purchase requirement stated on the coupon.
Check that the coupon is not expired
Make sure that your coupon is being used in the correct channel: web or store.

How do I redeem Coupons, Gift Cards and/or Healthy Awards on the website?

During the checkout process, you will be able to enter your coupon, gift card and/or Healthy Awards in the PAYMENT, PROMOTIONS AND AWARD section located in the Secure Checkout page before Review and Submit.

SIGN IN
SHIPPING INFORMATION
PAYMENT, PROMOTIONS AND AWARD
Review and Submit

*Store Merchandise Credits are not redeemable for online or over the phone orders.

Program

What is Healthy Awards®?

Healthy Awards® is The Vitamin Shoppe® customer loyalty program. It’s our way of thanking valuable customers like you for choosing us for your health and wellness needs. The program is FREE to join and easy to participate in. Simply shop and/or complete online activities to earn points and get rewarded.

Who is eligible to join?

You must be age 18 years or older to be eligible for membership. Membership in the program is limited to individuals only and is limited to one account per individual. By submitting an application for Healthy Awards®, you agree to be bound by these terms and conditions.

How to join?

You can sign up free:

- Visit any The Vitamin Shoppe® store location
- Join online at www.vitaminshoppe.com/lp/Newhealthyawards
- Download The Vitamin Shoppe® app
- Join by phone at 866-293-3367

You will need to provide your first and last name, phone number, and valid email address.

How does it work?

We automatically track the points you earn every time you shop with us. When checking out in-store, simply provide your phone number so we can add the points from your purchase to your account.

Make sure you log in before you shop online so you automatically earn points on purchases.

The perks

Membership is free
Earn at least 1 point for every $1 you spend
Earn points on any product in-store or at www.vitaminshoppe.com
Earn a $5 Cash Back Award for every 125 points
Earn points faster with exclusive bonus points promotions and activities
Get sneak peeks at sales and events
Enjoy a free birthday surprise
All Healthy Awards members get a free virtual nutritionist consultation
Silver and Gold members get a free 45-minute virtual nutritionist consultation
Silver and Gold level members will enjoy special offers The Vitamin Shoppe^® family of brands
Gold level members get a Choose Your Own Sale Day offer (Up to 2x a year)
Silver level members earn 25% more base points on purchases than Bronze level members
Gold level members earn 50% more base points on purchases than Bronze level members

Dispute Resolution

By signing up for the Healthy Awards® program or by making a purchase from The Vitamin Shoppe as a Healthy Awards member, whether in store, by phone or online, you agree to the above program terms and conditions and The Vitamin Shoppe’s Terms of Use and Purchase Policy. For further assistance, call 1-800-223-1216 or visit our feedback form.

The Vitamin Shoppe’s Terms of Use and Purchase Policy include Arbitration provisions that govern any disputes between you and The Vitamin Shoppe. These Arbitration provisions will:

Eliminate your right to a trial by jury; and affect your rights, including preventing you from bringing, joining or participating in call or consolidated proceedings.

Earning Points

How do I earn points?

It’s simple. You earn at least a point for every dollar you spend at The Vitamin Shoppe®, in-store, online, phone, or app

Do all my purchases count toward my points?

You can earn points on all our products, excluding shipping, handling, tax, gift card purchases, coupon discounts, Award redemptions, and returns. Points are based on dollars spent.

Can I earn points without making a purchase?

You can also earn points by participating in a variety of activities on vitaminshoppe.com. Please be sure to complete your profile before logging into your Healthy Awards account. You can view our current list of activities that are eligible for points in your Rewards Center under “Ways to Earn Points”.

How many points will I earn for each activity completed in my Rewards Center?

Point values vary by activity. The value of each activity can be found within the "Ways to Earn Points" section of your Rewards Center.

How do I know when I completed an activity? How are my points tracked?

In order to earn points for each activity you must be logged into your Healthy Awards account and then click on the appropriate links and activities. After completing an activity, please return to the Rewards Center and refresh your browser. A green check mark will signify the activity has been successfully completed. Please allow up to 48-72 hours for points to appear in your account and reflect in the “Your Activity & Awards History” section of your Rewards Center.

Can I earn points for all The Vitamin Shoppe® Healthy Awards activities on my mobile or tablet browser?

Yes, you can earn points on a mobile or tablet device, but you will need to disable private browsing. Please check your browser settings on your device to ensure it will accept cookies.

How many points do I need to earn Cash Back Award?

For every 125 points you earn a $5 Cash Back Award. 1,250 points will automatically issue a $50 Cash Back Award and any remaining points will stay in your account

Number of points	Dollars off any merchandise
125	$5.00
250	$10.00
375	$15.00
500	$20.00
625	$25.00
750	$30.00
875	$35.00
1,000	$40.00
1,125	$45.00
1,250	$50.00

When do points expire?

If you do not make a purchase within 12 months from your last purchase, your points expire.

When do my points appear in my account?

For daily in-store purchases, you can expect to see points in your account between 24-72 hours. For online orders; including orders purchased online and picked-up in-stores; points will be automatically applied 48-72 hours after shipment date or in-store pick up date. Special bonus points promotions can take up to 30 days. If you don’t see your points within this time frame, please visit our Contact Us page on our website and let us know.

Point exclusions

Points cannot be redeemed for cash, cash equivalent, gift cards, or be applied to account balance.

Is there a limit on the number of points I can earn?

You can earn a maximum of 25,000 points annually (calendar year Jan 1 – Dec 31). Any purchases or activity completions made after you've reached the limit don't add points to your account.

My account shows that I have a certain amount of points, but I know I've spent more than this. What should I do?

For points earned through purchases, be sure to check that you haven’t already used the points in question. Please contact us and we’ll answer any questions you have. If you don’t notify us of a points dispute within ninety (90) days of the transaction in question, you’ll have waived your right to make a points dispute with respect to that purchase.

Please allow 48-72 hours for earned points to appear in your account after completing activities within your Rewards Center at vitaminshoppe.com. If you don’t see your points within this time frame, please visit our Contact Us page on our website and let us know.

What if I forgot to use my member number during an in-store purchase or I didn't log in when purchasing online?

If you have the receipt from the purchase, please contact us for assistance. If you’re missing points, they can look up your account and adjust the necessary points you’ve earned.

What if I forgot to log in when completing an activity, can you add points to my account?

Please always sign into your online Healthy Awards account before completing activities. If you are not logged in, you will not earn points.

Managing My Awards

Why Get My Awards Automatically?

All Healthy Awards® members start with their account set to Get Awards Automatically, which means you don’t have to do a thing. We’ll automatically track your points, and when you reach enough points to earn a Cash Back Award, we’ll notify you via email or direct mail. Your Cash Back Award will also be ready for you in-store. Just let us know when checking out. Once a Cash Back Award has been issued, you will have 60 days to redeem your Award at any Super Supplements® and The Vitamin Shoppe® store or online at vitaminshoppe.com. For more information on how to earn points by membership level, please refer to the “Membership Level” section of our FAQs.

Why Save Your Points?

This option allows you to continue earning points until you’re ready to convert them into an Award. You can save up to 1,250 points, at which time a $50 Cash Back Award would be automatically issued. For more information on how to earn points by membership level, please refer to the “Membership Level” section of our FAQs.

I’m set to Automatically receive Awards, how do I change the point threshold of my Award?

We’ve set an Award threshold for you based on your membership level. Bronze members - $5, Silver members - $10 and Gold members - $15. But if you’d like to change your Award threshold you can do so at any time. Visit vitaminshoppe.com and log-in to view the Rewards Center. Scroll down to “Manage Points & Awards”, make sure you’re set to “Get Cash Back Awards Automatically” then simply click “Choose Your Award Threshold”. You can change this amount at any time, and as often as you like—we’re flexible.

How do I change my preference from automatically receiving Awards to saving my points?

Visit vitaminshoppe.com and log-in to view the Rewards Center. Scroll down to “Manage Points & Awards” and switch your preference to “Save My Points”. Now your points will remain in your account until you decide to convert to an Award.

Getting Awards

What is an Award?

An Award provides a discount off the purchase of a qualifying Super Supplements^® or The Vitamin Shoppe® purchase in-store or online. This Award cannot be redeemed for cash, cash equivalent, gift cards, or be applied to account balances. You can only redeem your Award for merchandise.

Can I use part of a Cash Back Award toward my purchase?

Sorry, there are no partial redemptions. For instance, if you’re purchasing merchandise for $10 with a $15 Cash Back Award, the remaining $5 will not roll over. You will not be able to apply that remainder to a future purchase.

When will I get my Award?

If your account is set to Automatically receive Awards, and you reach enough points to earn an Award, there is no action required on your behalf. If your account is set to “Save My Points”, then you’re banking those points and you decide when you want to receive the Award—your choice. Remember, once a Cash Back Award has been issued, you will have 60 days to redeem your Award at any Super Supplements^® , The Vitamin Shoppe^® store, or online at vitaminshoppe.com.

When does my Award expire?

Awards have an expiration period of 60 days from the date of issuance. The exact expiration date will be reflected on your Award voucher.

How do I get my Award?

Once an Award has been issued, it will be made available in a printable format via the mobile app and web. It will also be available in-store (just ask a Health Enthusiast^®), and we’ll also send the Award via email and direct mail. Remember, once a Cash Back Award has been issued, you will have 60 days to redeem your Award at any Super Supplements^®, The Vitamin Shoppe^® store, or online at vitaminshoppe.com.

Membership Level

Are there membership levels in the Healthy Awards® program?

Yes. Healthy Awards® has Bronze, Silver, and Gold levels. When you reach a new level, you unlock more rewards!

What is my membership level?

Bronze – New members to the Healthy Awards® program will begin as Bronze level members.

Silver – Reaching Silver status requires a minimum annual spend of $200.

Gold – Reaching Gold status requires a minimum annual spend of $700

What are the benefits of being a Silver or Gold level member?

Silver

Earn 25% more base points than Bronze level (1.25 points per $1 spent)
Access to free virtual nutritionist consultation
Special offers from The Vitamin Shoppe^® family of brands

Gold

Earn 50% more base points than Bronze level (1.5 points per $1 spent)
Access to free virtual nutritionist consultation
Special offers from The Vitamin Shoppe^® family of brands
Choose Your Own Sale Day

When do my extra benefits begin?

Your extra benefits begin immediately after you qualify for Silver or Gold status.

How long do I keep my Silver or Gold Status?

As soon as you qualify for Silver or Gold status, you will receive an email welcoming you to that level. You will maintain that status for the remainder of the current calendar year and into the following year. While you won't drop your status in the current calendar year, any returns you make may affect your status for the following year as calculated in January.

Do Silver and Gold level members earn points differently?

Yes. For every $1 spent, Silver level members earn 1.25 points and Gold level members earn 1.5 points. That's 25% more than Bronze, and 50% more than Bronze, respectively. Plus, points never expire as long as Silver and Gold status is maintained each calendar year.

Returns

What happens to my points when I return an item?

Your points, base, and bonus are deducted from your points balance.

What happens if I return a product bought using an Award?

If you use your Award to buy an item and then return that item Super Supplements^® or The Vitamin Shoppe^® store, you will receive a merchandise credit back for the value of the Award plus your original form of payment to use on a future in-store purchase. If you want to exchange the item for something else in the store, our Health Enthusiast® will apply the same points discount to the new item. For online orders, if you’re returning an order by mail within the first 30 days, you will be credited back to the original form of payment. If an Award was used for an order, and then the order is either cancelled or returned through the Call Center, you will receive an e-gift card.

Benefits

Birthday gift

When will I receive a birthday gift?

If you gave us your birthday month, you’ll receive a birthday surprise during your special month.

How does Choose Your Own Sale Day work?

As a Gold level member, you decide when you want to Choose Your Own Sale Day. We’ll send you a discount offer via email or in the mail with a coupon code that you can use any time.

Virtual Nutritionist Consultation

Bronze members are eligible for a free virtual appointment with one of our nutritionists. Silver and Gold level members can book an advanced virtual appointment with one of our nutritionists. Go to our virtual nutrition coaching page to sign up and schedule a consultation.

Special Offers from The Vitamin Shoppe^® family of brands

Silver and Gold members can look forward to big promotions from The Vitamin Shoppe® family of brands (BodyTech®, BodyTech® Elite, True Athlete®, ProBioCare®, plnt®, True You, fitfactor, fitfactorKETO and The Vitamin Shoppe®). This includes early access to sales and new products, special pricing, and more!

Bonus Points

From time to time members will receive Bonus Points on purchases. In these instances, they will get their base points + bonus points on the same transaction. For example, if we offer a 2x points promotion to a Silver member, they get 2 points earned per $1 spent, plus an extra .25 points per dollar since they normally earned 1.25 points.

$20 Order with 2X Promotion	Base Points	2X Bonus	Tier Bonus	Total
Silver Customer	20	20	5	45
Gold Customer	20	20	10	50

How do I cancel my Healthy Awards® account?

You can cancel your membership at any time by calling our Customer Care team at 866.293.3367 or visiting the Contact Us, page on our website. Upon cancellation, any unused points accrued in your account will be forfeited and cannot be redeemed.

Miscellaneous

By joining the Healthy Awards® program, you agree to be bound by the terms and conditions set forth in these FAQs and Terms and Conditions. The account remains the property of The Vitamin Shoppe and must be surrendered upon request. No credit or cash will be given for unused points. Program account numbers are not transferable and are not for sale, resale or barter. The Vitamin Shoppe is not responsible for use of a member's account or redemption of a member's points in the event the member's account is stolen and the account is used or the points are redeemed prior to the member informing The Vitamin Shoppe that the member's account has been stolen. The Vitamin Shoppe reserves the right to cancel, modify, or restrict the Healthy Awards® program, including, without limitation, the point conversion ratio and the point expiration policy at any time. Any changes can be made without advance notice. The Vitamin Shoppe may make these changes even though such changes may affect the member's ability to use points already accumulated. You are responsible for remaining knowledgeable about these FAQs and Terms and Conditions. A member's point balance, as reflected in The Vitamin Shoppe’s records, shall be deemed correct. The Vitamin Shoppe reserves the right to determine the amount of points in any member's account based on The Vitamin Shoppe’s internal records related to such member's account. In the event of an inconsistency between the amount accrued in a member's account as stated on any member's receipt and The Vitamin Shoppe’s internal records, The Vitamin Shoppe’s internal records will control. The Vitamin Shoppe assumes no responsibility for errors caused by incorrect member information. The sale of points is prohibited and may result in the confiscation or cancellation of your points as well as suspension or termination of your membership, which in each case shall be final and conclusive. The Vitamin Shoppe may revoke any member's membership in the Healthy Awards® program at any time if such member engages in abuse of the program or fails to follow the terms and conditions of the program. Fraud or abuse relating to the accrual of points or redemption of rewards may result in revocation of membership in the program and may affect a member's eligibility for participation in any other The Vitamin Shoppe program. Healthy Awards® points are non-transferable and cannot be redeemed for cash. The interpretation and application of these FAQs and Terms and Conditions are at the sole discretion and determination of The Vitamin Shoppe.

The information you provide as a member of the program will be handled according to The Vitamin Shoppe’s privacy policy, which is available for review here.

For more information or other questions, please visit the Contact Us page and we will be happy to help you.

Wellness Partner Program

What is the Wellness Partner Program?

The Wellness and Wholesale programs are currently not taking any new applicants. If you are a current Wellness partner and have a question please contact us at WellnessPartner@vitaminshoppe.com

Amazon.com

Can I use Vitamin Shoppe coupons on Amazon.com?

No. Vitamin Shoppe coupons can only be used on the www.vitaminshoppe.com website.

Can I make changes to an order that I placed on Amazon.com after I submit it?

No changes can be made to Amazon order once it has been submitted.

Do I earn Healthy Awards points for Amazon.com orders?

Yes. Healthy awards are earned when shopping Vitamin Shoppe via amazon.com. To redeem the voucher your order must be placed through the Vitamin Shoppe site or by calling 1 (866) 293-3367.