Shipping Rates and Polices

Shipping Rates and Policies

FREE SHIPPING on orders of $25 or more

Domestic Shipping (includes United States and the U.S. Territories*)

Next Day and Second Day Shipping
Super Saver Shipping
Back-ordered items
Additional Shipping Details

Back-ordered items
What countries/regions do we ship to?

Orders that Include Refrigerated Products

How to get FREE Shipping:

1. Place your online order of $25 or more*
2. Ship to an address within the United States (including U.S. territories)
3. Your shipment should arrive within 2-6 business days from your order

* Your total purchase must reach the designated amount prior to the costs of shipping and tax.

Order by 5, We'll Ship the Same Day

Domestic orders placed by 5 PM Eastern Time will be packed and shipped the same day, pending verification of billing information and the shipping method selected. International orders and orders containing gift cards, out-of-stock items or refrigerated items will be processed as quickly as possible, but cannot be shipped out the same day. In addition, orders that specify Super-Saver Shipping typically do not ship out the same day.

Domestic Shipping (includes United States and the U.S. Territories*)

Choose from our four great shipping options:

Standard (2-6 Business days) $4.99
Next Day (1 Business day) $15.99 (not available to Alaska, Hawaii, and the U.S. Territories*)
PLEASE NOTE: Our available shipping options to U.S. territories have changed. Second Day (2 business days) delivery is no longer avilable to the following U.S. Territories; U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands. However, second delivery is still available to Puerto Rico.
Second Day (2 Business days) $11.99 (not available to Alaska, Hawaii, U.S Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands)
Super Saver (Estimated 3-10 Business days) $2.99

*U.S. Territories include Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands

Next Day and Second Day Shipping

All UPS next-day orders will be delivered on the next business day. If an order is placed on Friday by 2:00 PM EST, the shipment should be received by the customer on Monday, pending credit card verification. Any order placed on a weekend will be shipped on the next business day. Business days are Monday through Friday.
All UPS 2-day orders will be delivered in two business days. If an order is placed on Friday by 2:00 PM EST, the shipment should be received by the customer on Tuesday, pending credit card verification. Any order placed on a weekend will be shipped on Monday. Business days are Monday through Friday.
Any back-ordered item(s) in your purchase will be shipped to you separately at no extra charge via standard shipping when they become available.

Super Saver Shipping

All Super Saver orders have an estimated delivery time of 3 to 10 business days for the super low price of $2.99. Any order placed on a weekend will be shipped on Monday, pending credit card verification. Business days are Monday through Friday.

Back-ordered items

All in-stock products generally ship within 24 hours of the order being placed. When available, the back-ordered item(s) will ship, free of charge to the customer. Domestic backordered items are usually shipped within 3-7 business days.

Additional Shipping Details

Orders to PO. Boxes, APO/FPO/DPO are sent via USPS only.
Shipping is FREE when order consists only of gift cards.
We will notify you of any complications with your credit card.
The Vitamin Shoppe strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

International Shipping

At this time, all international orders are shipped via UPS and take approximately 7-10 days for delivery (unless your address qualifies for other UPS shipping options.)
Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.
For gift card orders, the gift card number will be directly emailed to you.
We will notify you of any complications with your credit card.
The Vitamin Shoppe strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Back-ordered items

Any back order item will delay your international delivery unless you contact a Vitamin Shoppe representative at 1-201-868-5959, option #3 or via fax at 201-624-3865. Your order will be automatically shipped when all the products are available.

Orders that Include Refrigerated Products

We do all we can to help ensure that you receive your cold-ship items in great condition. Here’s how:

We ship temperature-sensitive items in special cold-pack boxes.
This helps your products that require refrigeration retain their integrity.
We ship refrigerated products so that you get them within 48 hours.
You don’t want your product to spoil—and neither do we. So we expedite shipping so that your order gets to you fast, and your items preserve their integrity.
We ship refrigerated product orders on business days.
Plus, we make sure to ship them only on Mondays, Tuesdays and Wednesdays. That way you’re more likely to be home to receive your shipment, and are free to enjoy your weekends & holidays. For your convenience, any order that includes a refrigerated product, and is placed on a Friday, Saturday, Sunday, or close to a holiday, is shipped on the next business day.
We ship refrigerated products only within the continental U.S.
We only ship products to places we’re comfortable that they’ll arrive in excellent condition. For refrigerated shipments, that means continental U.S. only.
We send cold-ship items to actual street addresses—not P.O. Boxes.
Shipping your refrigerated order directly to where you live makes it more likely that you’ll receive your product on the day it arrives, rather than it sitting unattended for longer than it should. This helps preserve the quality of your purchase so that you can reap the intended health benefits. (For the same reason, we also don’t send orders containing refrigerated items to APO/FPO & DPO addresses.)
We keep you informed.
We will send you a shipment confirmation email once we have passed your order on to UPS. From there, you can track your order online at www.ups.com.

Fine Print

Here are just a few more little details that we want you to know:

General

Shipping rates are per order, not per package.
All UPS Second Day orders placed prior to 5pm Eastern time will be delivered within two business days.
Once you place an order that includes a cold-ship item, we auto-select the lower cost Second-Day shipment method (just $11.99 per order).
If we are unable to verify your credit card, that may delay shipping.

Returns & Refunds

Since cold-ship products must remain refrigerated at all times, no returns or refunds will be issued after the product has shipped unless the product is damaged or defective.

Back Orders

Once they become available, any back-ordered items that require refrigeration will be shipped to you separately via Second Day delivery. The $11.99 Second Day shipping fee will apply.

Split Shipments

Orders that include both refrigerated and non-refrigerated products are usually sent to you in two separate Second Day shipments (don’t worry…you’ll only be charged for one). This way your non-refrigerated products will ship as soon as possible and your refrigerated products will be shipped to you in the way and at the time that best preserves their quality and integrity.

For split shipments, you may see two credit card authorizations instead of one. Please rest assured that this is normal, and you are not being double-billed.

Which countries/regions do you ship to?

We currently ship to the following countries/regions. If you do not see your country/region on the list, please contact a Customer Care representative at 1-201-868-5959, option #3 to place your order.

The Vitamin Shoppe strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

A
Albania
Algeria
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan

B
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bolivia
Bosnia and Herzegowina
Botswana
Brazil
Brunei Darussalam
Burkina Faso
Burundi

C
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Congo, Democratic Republic of (Was Zaire)
Congo, People's Republic of
Cook Islands
Costa Rica
Cote D'ivoire
Croatia (Local Name: Hrvatska)
Cyprus
Czech Republic

D
Denmark
Djibouti
Dominica
Dominican Republic

E
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia

F
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia

G
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Guinea-Bissau
Guyana

H
Haiti
Honduras
Hong Kong
Hungary

I
Iceland
India
Indonesia
Ireland
Israel
Italy

J
Jamaica
Japan
Jordan

K
Kazakhstan
Kenya
Kiribati
Korea, Republic of
Kuwait
Kyrgyzstan

L
Latvia
Lebanon
Lesotho
Liberia
Liechtenstein
Lithuania
Luxembourg

M
Macau
Macedonia, The Former Yugoslav Republic of
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Montserrat
Morocco
Mozambique

N
Namibia
Nepal
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Norfolk Island

O
Oman

P
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugual, Maderia & Azores

Q
Qatar

R
Reunion
Romania
Rwanda

S
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and The Grenadines
Samoa
San Marino
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Slovakia (Slovak Republic)
Slovenia
Solomon Islands
South Africa
Sri Lanka
Suriname
Swaziland
Sweden
Switzerland
Syrian Arab Republic

T
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu

U
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan

V
Vanuatu
Venezuela
Vietnam

W
Wallis and Futuna Islands

Y
Yemen

Z
Zambia
Zimbabwe

All online offers and prices are valid for online purchases only, and may be different from those in the catalog and in our retail stores. We are not responsible for pricing or typographical errors. Sale Prices are valid through June 3, 2012 11:59PM ET only.

**The products and the claims made about specific products on or through this site have not been evaluated by the United States Food and Drug Administration and are not intended to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Please view our full Terms Of Use Agreement for more information and the terms and conditions governing your use of this site. WEIGHT MANAGEMENT: Supports a weight management program that includes exercise and a calorie, carbohydrate, or fat restricted diet.

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